Service Desk Technician L3
Gloucester, Gloucestershire, United Kingdom
Michael Page
implement solutions to recurring technical issues. Collaborate with other departments to address IT-related needs and projects. Maintain and update IT documentation, ensuring accuracy and accessibility. Assist with the deployment and configuration of hardware and software. Support the team in delivering excellent customer service to end-users. Ensure compliance with IT policies and procedures within the public sector framework. … Service Desk Technician L3 should have: Proven expertise in troubleshooting and resolving complex IT issues. Experience with service desk ticketing systems and ITIL best practices. Knowledge of hardware and software deployment processes. Strong analytical and problem-solving skills. Familiarity with working in a public sector technology environment. Relevant IT certifications or equivalent technical qualifications. Ability to work efficiently More ❯
Employment Type: Permanent
Salary: £32247 - £34329/annum
Posted: