1 to 1 of 1 Benchmarking Jobs in Gloucestershire

Develop a culture of providing a customer-focused service and aims to exceed expectations. Develop qualitative and quantitative KPI measures including internal and external benchmarking, customer and staff satisfaction surveys to demonstrate customer-focused service delivery. Promote and establish the use of industry best practice (e.g., ITIL, PRINCE, Agile) methodologies … and providing insight for all stakeholders into the options for future proofing clinical and operational data and analytical (BI) activities. Lead on the regular benchmarking and auditing of the Trusts performance against other organisations and against nationally and locally agreed guidelines and standards, ensuring that it is presented accurately and more »