surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone … email and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯
surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone … email and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯
Lechlade, Gloucestershire, South West, United Kingdom
Dupen Recruitment Services
Customer Support This well-established Technology company is experiencing huge growth as they continue their expansion. They have an exciting new opportunity in their Customer Support team , which operates a very friendly, collaborative and open working model. Thecompanyhasaveryhighlevelofemployeeengagement. As well as daily client interaction , the team lies at … the heart of a busy operation and the job will see you interfacing with a variety of other departments. Essentially, its a Customer Service position, that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone. … understanding of MS Office365 - e.g. strong Excel and Word. The desire to learn is key! Thecompanyisgrowingandwouldlikesomeonewhowantstobepartoftheirjourney,apersonwhocanreallysettleintothisrole,learnandgrowwithitforthelong-term. Your background: Experience of external customer service/support, with strong communication skills. Location : To begin with (for the initial 2-3mths) this is a an office-based role More ❯
gloucester, south west england, United Kingdom Hybrid / WFH Options
Ascertia - Tinexta Infocert
This opportunity provides a great platform for the successful candidate to stretch themselves and work with a great team to achieve global success. A Customer Success Executive (CSE) is responsible for post-sales activities with our new customers. You’ll be translating technical information within the business to … sure that our customers are happy and that the products are working perfectly. We expect a successful CSE to be able to listen to customer and channel partner concerns, rephrase these concerns and engage with our engineering teams to provide a world-class product by delivering a world-class … service. The CSE has a unique role, advocating for the customer and the business at the same time. This is a technical role, you will probably have hands-on experience of installing operating systems (Windows and Linux), databases and cloud services such as Microsoft Azure. This might be your More ❯
cheltenham, south west england, United Kingdom Hybrid / WFH Options
Ascertia - Tinexta Infocert
This opportunity provides a great platform for the successful candidate to stretch themselves and work with a great team to achieve global success. A Customer Success Executive (CSE) is responsible for post-sales activities with our new customers. You’ll be translating technical information within the business to … sure that our customers are happy and that the products are working perfectly. We expect a successful CSE to be able to listen to customer and channel partner concerns, rephrase these concerns and engage with our engineering teams to provide a world-class product by delivering a world-class … service. The CSE has a unique role, advocating for the customer and the business at the same time. This is a technical role, you will probably have hands-on experience of installing operating systems (Windows and Linux), databases and cloud services such as Microsoft Azure. This might be your More ❯