6 of 6 Remote Customer Service Jobs in Gloucestershire

Customer Service Advisor – Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits – 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK’s top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … and play a vital role in delivering exceptional service to their partners and customers. You’ll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem More ❯

Customer Service Advisor - Join a Growing Fintech Team! Location: Home-based (UK) Salary: £24,000 - £26,000 dependent on experience Benefits - 25 days + Bank Holidays, laptop, phone, flexible working, work from home, supportive team with a positive culture, exciting growing company Our Client Our client own and run two leading fintech platforms, widely recognised as best-in … of the UK's top banks, helping retailers offer finance seamlessly to their customers. Everything they do is powered in-house, giving us agility, quality, and an award-winning customer experience (with a 4.8 star Google rating!). The role Our client is looking for an Operations Assistant/Customer Service Advisor to join a growing team … and play a vital role in delivering exceptional service to their partners and customers. You'll be the first point of contact, resolving queries, building relationships, and making sure everything runs smoothly behind the scenes. This is a fantastic opportunity for someone who thrives in an environment that focuses on proving first-class customer service, enjoys problem More ❯

Customer Support Specialist Do you like the idea of working from home one week and enjoying a fun, friendly office the next? If you've worked in hospitality or retail and love helping people, this could be the perfect next step in your career! Location: Gloucester and Home Based Shift Pattern: Rotating shifts between … Office BasedWeek 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week) Purpose of the Role Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth. Key Responsibilities Respond to customer queries via phone, email, chat, and letters. Update CRM … with account changes and notes. Triage faults and schedule engineer visits. Assist with billing, payments, and account queries. Promote products and packages. Meet SLAs and KPIs to ensure high customer satisfaction. Collaborate with colleagues and contribute to team morale. Suggest relevant up-sell/cross-sell opportunities. Skills & Experience Essential: Strong communication and interpersonal skills. Confident IT skills. Ability More ❯

technical roadmaps and provide senior engineering cover when required. What We’re Looking For We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills. Essential skills and experience: Strong 2nd/3rd line support experience across networks, servers, and firewalls. Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing). Hands … on experience administering Fortinet Firewalls. Strong working knowledge of Microsoft 365, Intune, and Entra ID. Familiarity with web filtering and email protection technologies. Excellent communication, documentation, and customer service skills. Full UK driving licence and flexibility to travel. Desirable: Experience supporting IT within schools or educational organisations. Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the voice … of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team to More ❯

Infrastructure Support Engineer – Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We’re working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is … an opportunity to join a forward-thinking business that’s redefining what “great support” looks like – combining technical excellence with a consultative, customer-first approach. The Opportunity You’ll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft … produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We’re Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra More ❯