17 of 17 Remote Customer Service Jobs in Gloucestershire

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic … improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team More ❯

LOCATION: GLOUCESTER (GL2) HYBRID - 3 DAYS IN THE OFFICE We're looking for our next Virtual Meeting Host in Gloucester! Are you passionate about delivering excellent client service? Do you speak Italian and English at the fluent level? If your answer is YES, we are looking for someone like you! Notified is hiring a Virtual Meeting Host with Italian … Your task will include: Support events - live, pre-records, dry runs, tests, and demos/or additional sessions as needed Ensure all events are delivered accurately within the established service level agreement Support our Investor Relations clients during events Keep up to date on all product function, trainings, and release dates Document and understand clients’ requirements while communicating to … Be flexible on certain date/times due to the business needs What you will bring... Fluency in English and Italian, both verbal & written Minimum one year experience providing customer service required, preferably in the conference industry Knowledge of MS Word, and Excel required A professional, clear, and concise telephone manner Excellent customer service skills and More ❯

will involve supporting the team in a range of administrative skills, being the first line of communication and coordinating key events and programmes while delivering a high level of customer service to our partners and participants. Apply By: 17 August 2025 Location: Birmingham, Blackburn Salary: £27,711 per annum, plus benefits. ( pending a pay award of at least … role in supporting the team in a range of administrative skills, being the first line of communication and coordinating key events and programmes while delivering a high level of customer service to our partners and participants. The successful candidate will be a great communicator and problem-solver who enjoys the regular contact and dialogue with our participants and … working times. Flexible working opportunities, including significant scope for hybrid working. At least 27 days' holiday a year (plus 8 bank holidays) rising to 33 days after five years' service (with an annual discretionary office shutdown between Christmas and New Year). Entry to the highly valued Local Government Pension Scheme Excellent opportunities to develop your skills and experience More ❯

they become available. Join InsuraTec, a premier provider of financial services, as a Business Development Manager. We are seeking highly motivated individuals to drive insurance sales and deliver exceptional customer service while supporting clients with their insurance needs. Enjoy the flexibility of a remote work environment that promotes a healthy work-life balance and encourages your career advancement. … sales using leads provided (No Cold Calling, No Door-to-Door, No Network Marketing). Build and maintain strong client relationships by being client-focused and responsive. Deliver exceptional customer service and support throughout the insurance process. Complete required training and obtain the necessary insurance licenses. Work independently in a self-paced virtual environment. Uphold values of transparency More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

Job summary ESR Self Service Administrator, Band 3 (22.5 hours a week) We have an exciting opportunity to join our People, Planning and Workforce Information team as an ESR Self Service Administrator, providing system support within the Electronic Staff Record (ESR). We are looking for a motivated, organised and enthusiastic individual with previous administrative or IT experience. … expectation of on site working each week. The proposed interview date is 5th September Main duties of the job The successful candidate will report directly to the ESR Self Service Deputy Manager and work alongside colleagues within Training Systems and the Workforce Information and Planning teams, utilising and supporting stakeholders with ESR functions. On a day-to-day basis … the use of ESR. This includes processing email and telephone queries and regularly running reports to monitor usage of ESR functions. In addition, as part of the ESR Self Service team, this post holder will be actively involved in the development and promotion of the services provided by the team. The successful candidate must have excellent communication skills and More ❯

reside in close proximity to our central offices in London. About the Role We're looking for a versatile Technical Product Manager who blends product thinking with business consulting, service design and technical fluency. You'll lead discovery through hands-on workshops, shape delivery plans, and stay close to the tech, especially in AI-enabled, data-rich environments, while … early-stage planning, facilitating scoping sessions, engaging senior stakeholders and turning complex opportunities into actionable roadmaps. What You'll Be Doing Design, facilitate, and document discovery workshops (design thinking, service blueprinting, prioritisation, technical deep dives) to uncover user needs and align stakeholders. Own the discovery and definition of digital products and services in partnership with clients. Lead or support … data scientists, and designers to deliver high-impact solutions, aligning feasibility with user value. Support GenAI- or AI-driven product development, including helping shape early MVPs or PoCs. Use service design methods to map experiences, identify opportunity areas, and align teams and stakeholders around user needs and business priorities. Define and manage the product backlog; lead sprint planning and More ❯

a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech More ❯

Senior 2nd Line Engineer (Progression to 3rd Line) HQ: Gloucester/Hybrid About the Company My client is a growing, fast-paced Managed Service Provider (MSP) delivering IT support, cloud solutions, and infrastructure projects to a wide range of clients across the UK. The team thrives on collaboration, learning, and solving real-world technical problems with a people-first … the 1st line team Support infrastructure upgrades, migrations, and deployment projects Assist with onboarding new clients and maintaining their environments Document fixes and maintain accurate client records in the service desk system Collaborate with 3rd line engineers and project teams to expand your technical exposure Proactively identify recurring issues and suggest improvements What Were Looking For Proven experience in … with backup solutions (e.g. Veeam, Datto), RMM tools, and remote troubleshooting A strong desire to develop your technical skillset and move into a senior/3rd line position Excellent customer service and communication skills Full UK driving licence (client visits required) Benefits: Salary up to £40,000 DOE Private healthcare 25 days annual leave + bank holidays Professional More ❯

Purpose: - To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: - Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. - Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions, with stakeholders at all … using Excel to uncover trends, errors, or opportunities for improvement. - Develop and maintain project documentation, reports, and status dashboards. - Serve as the main 2nd Line point of contact for customer-facing issues. - Collaborate with technical teams to understand system functionality and relay findings effectively. - Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports … Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. - Ability to work independently with minimal supervision. - Excellent written and verbal communication skills. - Strong customer service orientation and experience managing external stakeholders at all levels. - Detail-oriented, organised, and able to prioritise in a fast-paced environment. - Ability to translate technical issues for More ❯

clear and compelling product. Assist with design solutions that bring efficiencies to the business. Assist with the creation of a comprehensive product roadmap that aligns with business goals and customer needs. Prioritise features and initiatives based on strategic value. Platform development Work closely with our colleague to understand the requirements. Foster a collaborative and agile work environment. Explore methods … to improve user experience by leveraging self-service and automation. Identify inefficiencies and remediate with a focus on the thinnest viable model. Stay up to date with industry trends and explore new technologies to enhance the platform. About You Minimum criteria Experience working with AWS (eg VPC, RDS, API Gateway, SES, Route53) Experience working with Terraform Strong command line … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

based near Cirencester offering up to £35,000 plus excellent benefits The Role The Application Support Analyst will be responsible for: supporting a variety of systems & software (resolving incidents, service requests etc.) monitoring softwares & applications ensuring uninterrupted service investigating, troubleshooting and resolving issues, performing root cause analysis creating & updating technical guides and support procedures collaborate with internal and … the Application Support Analyst role will have: previous experience gained in a similar Application Support, Product Support, Software Support role experience within a financial services environment excellent communication and customer service skills strong attention to detail, methodical and highly organised On offer Salary up to £35,000 depending on experience plus excellent benefits including hybrid working Robert Half More ❯

based near Cirencester offering up to £35,000 plus excellent benefits The Role The Application Support Analyst will be responsible for: supporting a variety of systems & software (resolving incidents, service requests etc.) monitoring softwares & applications ensuring uninterrupted service investigating, troubleshooting and resolving issues, performing root cause analysis creating & updating technical guides and support procedures collaborate with internal and … the Application Support Analyst role will have: previous experience gained in a similar Application Support, Product Support, Software Support role experience within a financial services environment excellent communication and customer service skills strong attention to detail, methodical and highly organised On offer Salary up to £35,000 depending on experience plus excellent benefits including hybrid working Robert Half More ❯

technologies and platforms, with the ability to interpret complex information. Highly adaptable, with excellent organizational and time management skills. Strong communication and interpersonal skills, with a focus on improving customer service. Why PeopleScout? At PeopleScout, we're committed to transforming the way organisations attract, engage, and develop talent. As part of our team, you'll work in a dynamic More ❯

ICT Support and Helpdesk Officer £24,441 - £26,591 pro rata, subject to level and experience, pay award pending 30 hours per week, Permanent (Cirencester) Do you have fantastic customer facing skills and a desire to help resolve a users issues? Are you experienced in dealing with customers or have the skills to? We have an exciting opportunity for … be working as part of the ICT Team to provide day-to-day administration support effectively and efficiently across all Councils and Clients. You will be providing an excellent customer service experience, liaising with customers at all levels to help log and record their issues both face to face and remotely. You will need to have a can … drive. You will need: GCSEs (5 A-Cs or equivalent, including Maths and/or English) Experience of working in a similar or related role e.g ICT Helpdesk or Customer support team (internal or external) Good level of IT skills, including- MS Office Communicates effectively at all levels (excellent verbal and written skills) Proactive and self-motivated with a More ❯

online only) OTE - £80,(Apply online only) to £100,(Apply online only) Working Pattern: Mon-Fri Benefits: 23 days annual leave (plus bank holidays) rising to 26 days with service Hybrid working and overseas working opportunities Uncapped commission scheme Tech Scheme Company socials and events Company holiday incentives Are you an experienced and dynamic Business Development Manager looking for … Group is a renowned recruitment agency that specializes in providing exceptional talent solutions across various industries. With a strong presence in the UK market, we take pride in our customer-centric approach and our ability to build long-lasting partnerships with both clients and candidates. Our commitment to excellence and dedication to understanding the unique needs of each organization … recruitment services through various channels, including cold calling, networking events, and referrals. Client Relationship Management: Cultivate and maintain strong relationships with existing clients, understanding their needs and providing exceptional customer service to ensure client satisfaction and retention. Lead and Opportunity Pipeline Management: Actively record, track and monitor leads and opportunities in the sales pipeline utilizing Bullhorn and regularly More ❯

bonus 15% Java, Springboot, Microservices, React, TDD, BDD, Agile, AWS I've partnered with a leading organisation in the mobility space, delivering cutting-edge digital solutions that directly improve customer experience and operational efficiency. This is a hands-on engineering role at the heart of innovation, platform enablement, and DevEx. You'll work across multiple squads, collaborating with product … drive real impact, from AI-powered call centre tools to mobile apps supporting EV journey planning for customers. Recent projects include: Building and scaling AI-backed NLP tools for customer service automation Delivering an internal mobile app for accessible journey planning Standardising AWS-native tooling and CI/CD pipelines across 15+ teams and 300+ services Migrating core More ❯