7 of 7 Remote Customer Service Jobs in Gloucestershire

About The Role As a Service Desk Administrator, you’ll be an integral part of our IT operations team, delivering colleague-focused services that ensure a seamless and exceptional support experience. You’ll play a vital role in handling incidents, service requests, and queries, striving for first-contact resolution and operational excellence. Your focus will be on providing … efficient, high-quality support while adhering to established processes and service standards. You’ll also contribute to the team’s continuous improvement efforts by maintaining documentation, supporting operational tasks, and collaborating with colleagues to enhance the overall service experience. Key Responsibilities: Handle incoming tickets and calls, aiming for first contact resolution and escalating where necessary, while delivering outstanding … customer service to ensure a positive support experience for all users. Assist with recurring tasks such as audits, system checks, and documentation updates to ensure consistent service delivery. Work closely with team members and stakeholders to resolve complex issues and contribute to continuous improvement efforts. Maintain and contribute to the knowledge base by documenting solutions, processes and More ❯

Junior Scheduler/Junior Customer Service (Tech/IT) 25,000 - 28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual … you will play a pivotal role in the success of the team. This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand. This role will suit a highly organised individual passionate about … opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: Supporting Field Engineers, Customers and Technical Support staff Managing customer expectations to deliver a brilliant service Office and home based, 9am-5pm with lots of training The Person: Highly organised Reference Number: (phone number removed) To apply for More ❯

Cheltenham & Hereford Employment Type: Full-Time, Permanent Hours: Monday–Friday, with occasional evening or weekend work At Kantar Media , we help shape how the world understands audiences. As a Service & Solutions Technician , you’ll support our panellists — the people behind our data — by installing and maintaining our metering technology, ensuring every detail runs smoothly. You’ll mix technical know … how with great customer service to deliver a seamless experience and keep our data accurate and reliable. What You’ll Do Guide panel members remotely through installing and maintaining metering equipment and software. Test and troubleshoot equipment to ensure high-quality performance. Deliver friendly, professional support that leaves every panellist feeling confident and valued. Follow up on technical … or compliance issues and keep accurate activity records. Work with colleagues to manage equipment stock and support service improvements. Help ensure data accuracy and meet project targets and SLAs. What You’ll Bring Excellent communication and people skills. Strong problem-solving and customer service mindset. A team player who’s flexible and proactive. Comfortable learning new technology More ❯

About The Role Providing excellent service to our customers is fundamental to the continued success and growth to Ecotricity. The successful candidate will join the team responsible for securing the systems our people use to provide that excellent service. Working with your colleagues within the Information Security Team, you will consult on projects to ensure security by design, proactively … Compliance scanning tooling. Experience using Code Security scanning tooling. Educational Requirements This role isn’t being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you. About Us What's in it for you... Healthcare … s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing More ❯

keeping hardware fault-free, maintaining supplies and resolving issues in a timely manner Implementation of advised fixes in conjunction with off-site support Liaise with 3 rd party ICT service and software providers to address networking and hardware needs Travel to other depots as required in order to provide in-person support, coaching and guidance; setup of equipment and … improvements Possess excellent planning and organisation skills with an eye for detail Strong communicator with the ability to influence at all levels, developing sustainable internal & external relationships providing excellent customer service Trustworthy with a high work ethic, efficient, with high productivity Ability to analyse information More ❯

delivery · Strong familiarity with project management software tools, methodologies, and best practices · Experience seeing projects through the full life cycle · Excellent analytical skills · Proven ability to solve problems creatively · Customer Focused; delivers a high level of customer services to our external and internal customers · Proven ability to complete projects according to outlined scope, budget, and timeline · The ability More ❯

Infrastructure Support Engineer – Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We’re working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is … an opportunity to join a forward-thinking business that’s redefining what “great support” looks like – combining technical excellence with a consultative, customer-first approach. The Opportunity You’ll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft … produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We’re Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra More ❯