3 of 3 Remote/Hybrid ITSM Jobs in Gloucestershire

This role requires strong stakeholder engagement and the ability to operate within complex, secure environments. IT SERVICE MANAGER ESSENTIAL SKILLS: Proven experience in IT Service Management roles Strong understanding of ITIL principles and service lifecycle Ability to manage stakeholders and build trusted relationships Experience working in complex technical environments Strong … process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Management, ITIL, Stakeholder Management, Service Delivery, Continuous Improvement, Jira, Confluence ...

across desktop, application and basic network issues Support Windows 10/11, Microsoft 365, Outlook and SharePoint environments Manage and update tickets within the ITSM tool, ensuring clear audit trails Escalate issues in line with agreed service levels and processes Deliver on-site support, including device setup and user assistance … Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Management Console Intune device management Understanding of ITIL processes (incident, problem, change, configuration) Experience with ITSM tools (eg Assyst or similar) Strong communication skills and a customer-focused approach Full UK driving licence Additional Information On-site presence required multiple times ...

Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain … organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry ...