ITSM Job Trends in Gloucestershire

IT Service Management (ITSM)
South West > Gloucestershire

The table below provides summary statistics and salary benchmarking for jobs advertised in Gloucestershire requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 9 January 2026, with comparisons to the same periods in the previous two years.

6 months to
9 Jan 2026
Same period 2025 Same period 2024
Rank 35 72 98
Rank change year-on-year +37 +26 +11
Permanent jobs citing ITSM 20 5 7
As % of all permanent jobs in Gloucestershire 3.05% 0.78% 0.74%
As % of the Processes & Methodologies category 4.06% 0.84% 0.84%
Number of salaries quoted 6 3 6
10th Percentile £38,750 £32,800 £24,500
25th Percentile £41,250 £35,500 £26,063
Median annual salary (50th Percentile) £42,500 £40,000 £31,500
Median % change year-on-year +6.25% +26.98% -23.64%
75th Percentile £43,750 £51,875 £32,250
90th Percentile - £59,000 £58,000
South West median annual salary £42,500 £50,000 £36,500
% change year-on-year -15.00% +36.99% +1.39%

All Process & Methodology Skills
Gloucestershire

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Gloucestershire.

Permanent vacancies with a requirement for process or methodology skills 493 593 833
As % of all permanent jobs advertised in Gloucestershire 75.27% 92.37% 88.34%
Number of salaries quoted 347 246 514
10th Percentile £30,000 £35,750 £30,000
25th Percentile £35,893 £41,750 £36,563
Median annual salary (50th Percentile) £52,500 £55,000 £52,500
Median % change year-on-year -4.55% +4.76% -1.87%
75th Percentile £71,250 £67,500 £66,250
90th Percentile £82,500 £78,750 £81,100
South West median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +2.94%

ITSM
Job Vacancy Trend in Gloucestershire

Historical trend showing the proportion of permanent IT job postings citing ITSM relative to all permanent IT jobs advertised in Gloucestershire.

ITSM job vacancy trend in Gloucestershire

ITSM
Salary Trend in Gloucestershire

Salary distribution trend for jobs in Gloucestershire citing ITSM.

Salary distribution trend for jobs in Gloucestershire citing ITSM

ITSM
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Gloucestershire region over the 6 months to 9 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Cheltenham +18 11 £42,500 -4.49% 1
Stroud - 3 - -
Gloucester +12 2 - - 2
Lydney - 1 - -
Dursley - 1 - -
Dymock - 1 - -
ITSM
South West

ITSM
Co-Occurring Skills & Capabilities in Gloucestershire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Business Applications
1 6 (30.00%) Dynamics CRM
2 5 (25.00%) Dynamics NAV
2 5 (25.00%) Magento
2 5 (25.00%) Shopify
Cloud Services
1 6 (30.00%) Dynamics 365
2 1 (5.00%) Azure
2 1 (5.00%) Power Platform
Communications & Networking
1 4 (20.00%) Firewall
1 4 (20.00%) Network Security
Database & Business Intelligence
1 5 (25.00%) SQL Server
2 1 (5.00%) Azure SQL Database
2 1 (5.00%) Power BI
Development Applications
1 5 (25.00%) JIRA
General
1 9 (45.00%) Fire and Rescue
1 9 (45.00%) Influencing Skills
1 9 (45.00%) Legal
1 9 (45.00%) Local Government
2 5 (25.00%) Back Office
3 4 (20.00%) Manufacturing
3 4 (20.00%) Social Skills
4 1 (5.00%) Finance
Job Titles
1 13 (65.00%) Analyst
2 7 (35.00%) Business Change Analyst
2 7 (35.00%) Change Analyst
3 5 (25.00%) Software Analyst
3 5 (25.00%) Support Analyst
4 4 (20.00%) Senior
4 4 (20.00%) Senior Analyst
4 4 (20.00%) Senior Support Analyst
4 4 (20.00%) Software Support Analyst
5 3 (15.00%) Lead
5 3 (15.00%) Network Engineer
5 3 (15.00%) SC Cleared Network Engineer
6 2 (10.00%) Business Change Manager
6 2 (10.00%) Business Manager
6 2 (10.00%) Change Manager
6 2 (10.00%) Lead Network Engineer
7 1 (5.00%) Consultant
7 1 (5.00%) ITSM Consultant
7 1 (5.00%) Software Consultant
7 1 (5.00%) Technical Engineer
Libraries, Frameworks & Software Standards
1 5 (25.00%) Middleware
1 5 (25.00%) REST
1 5 (25.00%) SOAP
Miscellaneous
1 9 (45.00%) NHS
2 4 (20.00%) CMDB
2 4 (20.00%) Data Centre
3 1 (5.00%) Management Information System
Operating Systems
1 4 (20.00%) Linux
1 4 (20.00%) Windows
Processes & Methodologies
1 19 (95.00%) Service Management
2 9 (45.00%) Agile
2 9 (45.00%) Case Management
2 9 (45.00%) Digital Innovation
3 7 (35.00%) Change Management
3 7 (35.00%) Data Migration
3 7 (35.00%) Migration
4 6 (30.00%) CRM
4 6 (30.00%) ERP
5 5 (25.00%) API Integration
5 5 (25.00%) Continuous Improvement
5 5 (25.00%) Data Management
5 5 (25.00%) E-Commerce
5 5 (25.00%) ITIL
5 5 (25.00%) User Experience
6 4 (20.00%) Asset Management
6 4 (20.00%) Change Control
6 4 (20.00%) Cybersecurity
6 4 (20.00%) Use Case
7 3 (15.00%) Network Design
Programming Languages
1 6 (30.00%) SQL
2 5 (25.00%) T-SQL
Qualifications
1 4 (20.00%) CCIE
1 4 (20.00%) Cisco Certification
1 4 (20.00%) SC Cleared
1 4 (20.00%) Security Cleared
Systems Management
1 4 (20.00%) Nagios
Vendors
1 6 (30.00%) Microsoft
2 5 (25.00%) ConnectWise
2 5 (25.00%) ServiceNow
2 5 (25.00%) WooCommerce
3 4 (20.00%) CheckPoint
3 4 (20.00%) Cisco
3 4 (20.00%) F5
3 4 (20.00%) Fortinet