Service Manager
- Hiring Organisation
- Mastek
- Location
- Cheltenham, Gloucestershire, UK
- Employment Type
- Full-time
strong coordination with out-of-hours support teams. This role provides hands-on operational oversight and is critical to maintaining the reliability, integrity and performance of FCA's digital services. Key responsibilities: Incident & Problem Management Act as the escalation point of contact for live service issues across Gateway Forms … fully understood and preventive actions tracked. Change & Release Support Work with the Release manager to support and provide cover during periods of leave Service Performance & Reporting Support production of weekly/monthly service reporting, including incident summaries, SLA/OLA performance, trends and key risks. Monitor and escalate ...