1 to 2 of 2 Service Analyst Jobs in Gloucestershire

Job summary This is a varied and interesting post within the Service Agreement team, which is an embedded Business Intelligence function within the Finance Department based in Cheltenham. The Deputy Manager in the Service Agreement team supports the Service Agreements Manager in leading the team to provide … responsibility for a team that provides detailed reports within Finance to support accurate and timely reporting of the Trust's overall financial position. The Service Agreements team acts as an embedded business intelligence function within the Finance Department and is therefore mainly composed of staff with a business intelligence … departmental commissioner income monitoring projects and reporting functions. The flow of income into the Trust is directly dependent on the reports generated by the Service Agreement team. About us The Service Agreement Team is responsible for providing analytical support for the Trust's external reporting processes. Most importantly more »

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant qualification … looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in person What experience … do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of Active Directory Understanding of ticketing more »