1 to 4 of 4 Service Desk Analyst Jobs in Gloucestershire

Senior IT Service Desk Analyst Location : Cirencester, GL7 6JS (with some work in other RAU locations required) Salary: £28,759 33,965 per annum depending on experience Hours: Permanent, full-time (35 hours per week) The Royal Agricultural University RAU has been at the forefront of agricultural … development of digital innovation across the University; enabling academic staff, the enrichment of the curriculum, and both face-to-face and distance learning. The Service Desk team provides software, systems and hardware support to staff, students and other users at all RAU campuses. The Role The Senior IT … Service Desk Analyst is a key position in the team, delivering effective and efficient IT and audio-visual support service to the University community, logging and managing requests and incidents in accordance with service level targets. They manage the workload of the team as well more »

Service Desk Analyst Salary £23,000-£28,000 Reed Technology are delighted to be working with a leading Cheltenham based professional services organisation with their search for a Service Desk Analyst to join their passionate and friendly team Your key responsibilities: 1st & 2nd Line … Equipment fault finding/troubleshooting, testing, repair or dispatch for repair. Maintenance of Inventory records. We are looking for: Experecne working within an IT Service desk Good knowledge of Windows 10 (Configuration & Support). Good knowledge of Microsoft 365. Possess strong written and verbal communication skills. Confident in more »

We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line … benefits... In return, what we would like from you... Behave in line with our company values - Integrity, Caring and Quality Previous experience in customer service role within the IT sector Experience on a Service Desk Excellent written & oral communication skills, ability to influence others at all levels … A background knowledge of ITSM tool Some knowledge of IT peripherals like printers, Meraki hardware and iPhones/iPads Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Ability to work under pressure Hold a full UK driving license Desirable... Ability to quickly more »

a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers. About the role As the Service Desk Analyst at Amiosec you will be the 1st point of contact for our customers across multiple services, providing secure, professional and … requests from end users, either via email, ticketing or over the phone Provide 1st and 2nd line incident management support for customer issues Fulfilling service requests such as information requests or new hardware requests Hardware provisioning activities Support the Major Incident Management Process Creating and updating process documentation and … user guides Involvement in weekly stand-ups providing latest ticket updates to Operations teams Providing updates around any service or customer issues for problem management About you Essential: Service Desk experience (minimum of 1-2 years) Excellent communicator face to face and online Customer focused Experience using more »