5 of 5 Remote Service Management Jobs in Gloucestershire

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. … You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the … ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management More ❯

for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal … and dependent external organizations) Main duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the … Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for More ❯

help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle. The Accenture Security practice is a unique group of people passionate about Information Security. We are currently … clearances. Job Summary The primary objective of the Technical Delivery Associate Manager is to support projects to deliver either the transition of new a service and/or throughout the run-phase of the service. This role is responsible to drive the day-to-day delivery in defence of … corporate networks from advanced and targeted attacks by providing threat monitoring and cyber defence services as the service owner. The Technical Delivery Associate Manager will work with the SOC Operations team with a focus on threat identification, incident response, cyber threat intelligence infusion, and mitigations-to ensure defensive resiliency. More ❯

complex and evolving needs. With an annual budget of approximately £50M to £60M, the team operates with agility and is transitioning towards an Enterprise Service Management (ESM) model, embracing collaborative practices across a multi-vendor ecosystem. You'll focus on meeting broad and complex operational demands, integrating and … development through to implementation, assessing risks and compatibility issues, and articulating subsequent business impact of new technologies on the organisation and wider community. Monitoring service and supplier technical performance and initiating corrective action where necessary to make improvements and mitigate risks. Leading and influencing stakeholders at all levels including … you should contact department via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Recruitment Complaints - Civil Service Commission Offering at a lower level If you're not successful at interview, we may offer you a More ❯

a supportive, inclusive, and socially active engineering team. Requirements Active SC Clearance. Solid understanding of the full software development lifecycle. Familiarity with ITIL IT Service Management processes. Strong appreciation for development standards and quality procedures. At least 2 years of professional experience with technologies such as: Technical Skills More ❯