IT Support Engineer
Cheltenham, Gloucestershire, South West, United Kingdom
Sopra Steria Limited
connectivity issues, hardware faults). Service and Incident management activities. Triage support tickets and resolve or escalate where necessary. You will be assisting with user support queries. You will be ensuring ITIL service management processes are followed for all incident and change related activities. Maintaining anti-malware status is … deployment of new software releases (as and when available). Managing the deployment of hardware updates and recalls (as and when necessary) to include testing of hardware, commissioning of hardware at new sites. Review site surveys and establish suitability for deployment. Ensuring asset management systems are kept up to … of working as a Software Engineer on small or medium sized software engineering projects. Knowledge of conducting unit, link, integration testing and support UAT Prepare implementation, conversion, and cutover plans. Proven experience of Installing systems You will be creating user documentation. It would be great if you had more »
Employment Type: Permanent
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