1st Line IT Support Analyst
- Hiring Organisation
- Proactive Appointments
- Location
- Godalming, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 per annum
service are highly valued. What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage and resolve support tickets with clear documentation Escalate complex issues … update technical knowledgebase documentation Ensure service levels (SLAs) and quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem ...