3 of 3 Remote SLA Jobs in Guernsey

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

Support Consultant Permanent Location: Home Based (UK) Skills: Unit4 ERP (Finance Modules), SQL, Excellent Communication Skills We are looking for a professional, efficient, and effective support consultant to provide support for our Managed Service customers in the resolution of logged More ❯