3 of 3 Remote Support Analyst Jobs in Guernsey

Junior Technical Support Analyst UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst What youll do Triage, troubleshoot, and resolve tickets in Zendesk , keeping notes crisp and hitting SLAs/… KPIs . Senior Technical Support Analyst Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed. Handle how-to queries and routine requests with clear, customer-friendly guidance Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. Youll bring Service Desk/Helpdesk experience More ❯

Job Title: Senior Cloud Support Analyst Location: Remote (UK-based, occasional travel for team or client meetings) Salary: 45,000 - 50,000 The Company A leading UK IT services provider is seeking a Senior Cloud Support Analyst to join their expanding Cloud Services team. This is a remote-based role combining advanced 3rd line technical support … leadership within a progressive, cloud-focused organisation. Roles & Responsibilities Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services. Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation. Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency. Develop and maintain automation scripts using PowerShell … incidents, problems, and requests through ITSM tools. Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team. Participate in an on-call or shift-based support model when required. Your Skills & Experience Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise More ❯

Company: Generis Enterprise Technology Limited Job Title: Technical Support Analyst (Remote) Location: Remote UK Contract Status: Full-time/Permanent Staff Closing date: Friday 7th November 2025. Successful applicants will be contacted after the closing date, with interviews to be carried out before the end of November. About us Generis is a fast growing and successful UK-headquartered … target systems. Use of automated testing tools for processing and validating large data migrations. To fulfill this role, you will have the following attributes: Must-have: Experience in IT Support: A proven track record in a previous IT support technical role, demonstrating the ability to effectively troubleshoot and resolve customer issues. Familiarity with Freshdesk or Similar Platforms. Proficiency … essential, as this role involves daily interaction with both technical and non-technical teams within the company and external customers. Customer-Centric Approach: A dedication to providing exceptional customer support and a commitment to ensuring customer satisfaction through timely and accurate responses. Technical Problem-Solving Skills: A background or interest in technical problem-solving can be advantageous for efficiently More ❯