Customer Success Manager (Education, UK) (United Kingdom)
Guernsey, UK
Hybrid / WFH Options
Hybrid / WFH Options
Blackout Technologies
and manage customised implementation plans tailored to each school's unique needs and context, focusing on successful integration into their existing systems. Stakeholder Relationship Management Establish and nurture strong, enduring relationships with all Blackout Education stakeholders, including school administrators, teachers, IT staff, students, and parents. Act as the primary … and present regular reports to schools and internal teams, providing clear insights into platform performance, stakeholder feedback, and progress towards educational goals. App Store Management and User Feedback Actively monitor and manage Blackout Education app listings on the Apple App Store and Google Play Store, ensuring accurate information and … enhancements, bug fixes, and new features based on real-world user needs and educational objectives. Qualifications 3+ years of experience in customer success, account management, and/or 5+ years working in a school, preferably in a leadership role. Experience in the EdTech sector or working with the implementation More ❯
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