Customer Support Team Leader
Guildford, Surrey, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Person Centred Software Ltd
team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics … strategy and service development What You'll Bring: Proven experience in customer support, with leadership or supervisory experience A passion for delivering person-centered service and exceptional customer experiences Analytical mindset, able to interpret data and turn insights into action Strong leadership, communication, and interpersonal skills Calm under pressure with conflict resolution and decision-making skills Experience with More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: