2 of 2 Remote Analytical Skills Jobs in Guildford

of success—improving outcomes, increasing occupancy, and supporting justifiable fee growth. Experience working within, or closely alongside, the care sector (e.g., care homes, domiciliary care, healthcare services). Secondary skills in evidencing and communicating quality improvement in ways that resonate with both operational and commercial stakeholders. Strong communication and influencing skills—able to translate provider needs into actionable … insights for internal teams. Analytical skills to spot trends, identify opportunities, and provide meaningful feedback that shapes product direction. The confidence to act as a bridge between care providers, operational teams, and product development. A passion for improving care quality and outcomes, paired with an appreciation of the commercial benefits this delivers. What We Offer: A base salary … Leader – Trusted by thousands, we set the benchmark for digital transformation in social care 💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact 📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you 🤝 Work with the Best – Join a More ❯

hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent … with strategy and service development What You'll Bring: Proven customer support experience with leadership or supervisory background A passion for delivering person-centered service and exceptional customer experiences Analytical mindset to interpret data and turn insights into action Strong leadership, communication, and interpersonal skills to inspire and develop people Calm under pressure with conflict resolution and decision … making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on experience Modern offices in Guildford, with occasional home working 25 days holiday Net More ❯