1 of 1 Remote Customer Executive Jobs in Guildford

Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast-growing SaaS business. Why This Role Is Unmissable You’ll join a dynamic, fast-paced tech environment where your … contact for assigned accounts, ensuring customers get maximum value from their solutions. Guide onboarding, configuration, and best practices for digital experience management. Create tailored success plans aligned with each customer’s goals. Monitor account health, usage, and feedback to ensure satisfaction and retention. Conduct Benefits Realisation exercises to identify opportunities to enhance value. Collaborate with Sales, Product, and Support … teams to resolve issues and drive improvements. Be the customer’s voice internally, influencing product enhancements. Ensure zero attrition within your customer base, keeping accounts happy and loyal. Who Will Thrive A couple of years+ experience in Customer Success, Account Management, or SaaS implementation. Experience with CMS platforms (e.g. WordPress, Drupal), or similar solutions. Passion for technology More ❯