obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles Skills and experience Good knowledge of Microsoft applications, particularly Outlook and Teams ITIL certification Sound troubleshooting skills Good knowledge of Windows 10 Experience of supporting Multi-Functional Devices and printers Experience of supporting mobile devices including iPhones Experience more »
following infrastructure services (Networking, Cloud, Mail, Remote access, SAN) Assist with system architecture design Assist with securing IT environments Provide in-depth experience in ITIL methodologies (Availability, Capacity, Resilience, Supportability Management) Support the resolution of escalated of IT tickets and problems. Supporting infrastructure services through design and project briefs Implementing more »
Network Operations Centre (NOC) environment. * Strong understanding of networking technologies and protocols. * Working knowledge of Windows Server, Linux, and other operating systems. * Knowledge of ITIL best practices and processes. * Ability to multi-task and prioritize tasks. * Excellent communication and problem-solving skills. * Ability to work independently and as part of more »
1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of 4-6 1st/2nd service desk … professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is an essential part of this job. The role more »
