4 of 4 Palo Alto Jobs in Guildford

support request life cycle Collaborate and share knowledge with the team to assist in case resolution and sharing knowledge INDIVIDUAL RESPONSIBILITIES: Provide 3rd line telephone support for the Palo Alto product suite (Strata including VM-Series, Panorama, Prisma Access) Replicate and resolve customer issues where possible prior to vendor escalation Meet external and internal SLAs Maintenance … customer projects and vendor escalation QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Educated to GCSE Level with minimum of A-C Grade in Math and English or equivalent Professional Qualifications Palo Alto Networks Certified Network Security Engineer (PCNSE) PSE SASE PRO or PMRnA PSE-SWFW or PCSFE Years of Experience 3 + years of experience as a senior … Palo Alto support engineer Experience in supporting Check Point products Other Requirements Solid understanding of networking technologies and network troubleshooting tools Possess a thorough understanding of the Strata including VM-Series, Panorama, Prisma Access Prima SD-WAN, Prisma Cloud, Strata Cloud Manager Ability to prioritise work under pressure, work without supervision and use initiative to ensure More ❯

Switches, Layer 2 and Layer 3 switching, VLAN segmentation, NAT, DNAC) and protocols (OSPF/EIGRP/BGP) as well as wireless (Meraki). Experience in Fortinet and Palo Alto security appliances and solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Service management background (Incident, Problem and More ❯

Switches, Layer 2 and Layer 3 switching, VLAN segmentation, NAT, DNAC) and protocols (OSPF/EIGRP/BGP) as well as wireless (Meraki). Experience in Fortinet and Palo Alto security appliances and solutions highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting More ❯

tickets Commutable to the Surrey office once a week The Tech Stack Cisco Catalyst & Nexus (Layer 2/3 switching, routing protocols) Meraki (highly desirable) Fortinet (preferred) and Palo Alto (nice to have) Exposure to Azure networking or SD-WAN considered a strong plus Command-line configuration, escalation troubleshooting, and mentoring junior engineers What You’ll More ❯