1 of 1 Remote Palo Alto Jobs in Guildford

support request life cycle Collaborate and share knowledge with the team to assist in case resolution and sharing knowledge INDIVIDUAL RESPONSIBILITIES: Provide 3rd line telephone support for the Palo Alto product suite (Strata including VM-Series, Panorama, Prisma Access) Replicate and resolve customer issues where possible prior to vendor escalation Meet external and internal SLAs Maintenance … customer projects and vendor escalation QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Educated to GCSE Level with minimum of A-C Grade in Math and English or equivalent Professional Qualifications Palo Alto Networks Certified Network Security Engineer (PCNSE) PSE SASE PRO or PMRnA PSE-SWFW or PCSFE Years of Experience 3 + years of experience as a senior … Palo Alto support engineer Experience in supporting Check Point products Other Requirements Solid understanding of networking technologies and network troubleshooting tools Possess a thorough understanding of the Strata including VM-Series, Panorama, Prisma Access Prima SD-WAN, Prisma Cloud, Strata Cloud Manager Ability to prioritise work under pressure, work without supervision and use initiative to ensure More ❯