2 of 2 Remote Performance Metrics Jobs in Guildford

growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally-identify trends and collaborate More ❯

every touchpoint. Act as a player-coach, directly managing strategic customer engagements while scaling best practices across the team. Own and evolve the delivery roadmap-leveraging data, feedback, and performance metrics to continuously improve. Be the go-to leader for cross-functional collaboration, aligning Product, Engineering, and Sales & Marketing around a unified delivery vision. Champion the voice of More ❯