Guildford, Surrey, United Kingdom Hybrid / WFH Options
Sycurio
At Sycurio, we're redefining secure, seamless payment experiences for contact centres around the world. As Director of Customer Delivery , you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we transition … to a modern, enterprise-grade B2B SaaS platform. Key Responsibilities: Define and execute a world-class global customer delivery strategy that's scalable, efficient, and customer-obsessed. Lead and inspire the Customer Enablement, Telephony Integration, and Professional Services teams-empowering them to deliver excellence at every touchpoint. Act as a player-coach, directly managing strategic customer engagements while scaling … best practices across the team. Own and evolve the delivery roadmap-leveraging data, feedback, and performance metrics to continuously improve. Be the go-to leader for cross-functional collaboration, aligning Product, Engineering, and Sales & Marketing around a unified delivery vision. Champion the voice of the customer and partner within the CPTO org, ensuring their needs are central to More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Ecm Selection
graphical user interfaces (GUIs) for complex modelling software. Contribute to the development of high-quality 2D and 3D visualisations and graphics. Collaborate with cross-functional teams to ensure successful project delivery. Essential Skills & Qualifications: A strong academic background, with a 1st or 2.1 in Computer Science, Engineering or other relevant discipline, and top A-level or equivalent grades in More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
for customers during data transfer and implementation projects, ensuring seamless coordination, clear communication, and successful outcomes. This is a fantastic opportunity to combine your people skills, organisational expertise, and project coordination abilities to make a real impact on our customer success journey. What You'll Do Serve as the main liaison for customers throughout Professional Services projects, from initiation … through delivery. Manage and issue order forms, ensuring accurate documentation and tracking of all project elements. Keep CRM (HubSpot) and ERP systems up to date with project progress and details. Coordinate and schedule meetings between clients, technical engineers, and project managers. Ensure key deadlines and milestones are met through diligent project admin and communication. Support customers … during testing phases, offering clear guidance and handling any issues or escalations. Maintain and share all project documentation to keep stakeholders informed. Build strong, ongoing relationships with customers to foster satisfaction and identify future opportunities. Collaborate with cross-functional teams, including Product, Support, Accounts, and Marketing, to ensure seamless delivery and feedback. Contribute to process improvement initiatives within More ❯