1 of 1 Remote SLA Jobs in Guildford

up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition activities for own customers. Ensures that customer documentation such as OPM and control framework is always up to date. Approves … actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps. Has a good understanding of the customer contract, billing principles, SLA’s and related service credit schemes. Ensures that all services are accurately billed in a timely manner with PO coverage to ensure a prompt payment from the customer. Resolve any More ❯