to the business Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set ServiceLevelAgreement Alerting Managers to reoccurring incidents and potential issues Competencies Working together Integrity and respect Inclusive char Personal impact and growth Driving high standards Commercial more »
management Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary Review systems architecture and security, reviewing new technologies and recommending more »
IT Support Apprentice - Level 3 A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the more »
aspects, including device configuration, customer and IT support. Role Offering both a prompt response and a proactive resolution to all support issues within the SLA Answering customer support calls in a timely, clear and professional manner Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple more »
