2 of 2 Remote Service Delivery Jobs in Guildford

of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes, and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear … Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality … of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally-identify trends and collaborate across teams to improve service Refine processes and troubleshooting procedures to enhance efficiency and satisfaction Support the Head of Customer Support with strategy and More ❯

Connect to your Industry The role will report to the Safety, Risk & Compliance Manager. The Assistant Manager, Technical Services & Compliance plays a vital role in supporting the operational delivery of technical services and ensuring compliance with all relevant health, safety, security, and environmental legislation. This involves collaborating with internal stakeholders, external service providers, and the wider Workplace Services … how and where it mattersmost . Connect to your opportunity Technical Operations Support: Assist in the management of the technical services supply chain, including performance monitoring, contract compliance, and service delivery. Support the identification and implementation of cost-saving initiatives and efficiency improvements. Contribute to the review and update of Standard Operating Procedures (SOPs) and knowledge articles. Assist with … the day-to-day supervision of technical service providers, ensuring adherence to contractual obligations. Support budget management processes related to FM Operations. Assist with project coordination and administrative tasks. Compliance Support: Supporting with the continuous review of the Integrated Management System to maintain compliance with ISO 45001, ISO 14001 and 50001. Manage an annual internal audit schedule and conduct More ❯