Customer Service Representative
Newport, Gwent, United Kingdom
Kasha
ensuring timely follow-ups. Identify common customer pain points and provide feedback to improve products and processes. Uphold company policies and ensure compliance with security and financial regulations. Monitor and prioritize customer tickets based on urgency and business impact. Collaborate with internal teams (Product, Engineering, Sales) to resolve customer … issues. Assist with customer education initiatives, such as FAQs and knowledge base updates. Ensure compliance with data security and financial regulations. What We're Looking For ️ Experience: 3+ years in customer service, preferably in a SaaS or fintech environment. ️ Customer-Centric Mindset: Passion for helping customers and delivering More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: