troubleshooting. Familiarity with ITSM tools, SLAs, KPIs, and performance reporting. A qualification at HND level (or equivalent) in IT or Computing, or relevant experience. Industry-recognised certifications (eg, Microsoft, ITIL, COMPTIA, Apple, ILM) are desirable. A flexible, can-do attitude and enthusiasm for supporting users. Welsh language skills (spoken or written) are desirable. What you'll get in return Be More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication More ❯
processes and prioritise mitigation efforts. Conduct Business Impact Analysis (BIA) to identify critical cyber assets and determine their impact on business operations. Qualifications: ISO 22301 related qualification or certification. ITIL v4 foundation or higher Proven experience in business continuity or cyber security roles, with a focus on business continuity planning. Experience of working in a disaster recovery role or similar More ❯
