6 of 6 ITIL Jobs in Gwent

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors ...

Management platforms (Preferably Remedy). Experience working to tight SLAs. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL best practice. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please ...

part of a team Awareness of business and customer priorities Experience in IT or cyber risk analysis Desirable Familiarity with frameworks like COBIT, ITIL, or ISO standards Experience working with auditors Relevant certifications (e.g. ISO 27001, COBIT, NIST) Robert Half Ltd acts as an employment business for temporary positions ...

Qualifications: Proven experience in a management role within IT service delivery, focusing on incident and problem management. Solid understanding and practical experience with the ITIL framework, specifically in incident, problem, and service management processes. Strong analytical skills with a focus on conducting Root Cause Analysis (RCA) and driving corrective actions. … communication skills, capable of engaging both technical and non-technical stakeholders. Experience in process improvement and an initiative-taking approach to optimising workflows. Desirable: ITIL 4 Practitioner in Incident and Problem Management. If you are interested in this position please apply online or for more information please email ...

Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems … ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable To apply or find out more, please get in touch. ...