1 of 1 Management Information System Jobs in Gwent

first point of contact, responding to customer queries within agreed service levels. Recording accurate information in the STARS service desk system to support effective case management. Monitoring and progressing support tickets to meet contractual service level agreements. Managing multiple queries in a fast-paced environment while maintaining … phone, email or digital channels. Strong organisational skills with the ability to manage multiple tasks effectively. Attention to detail when recording and managing information accurately. Ability to work in a fast-paced environment while maintaining quality standards. Confidence using systems to track and resolve customer queries. It would ...