Technical Support Specialist
- Hiring Organisation
- Mobiltex
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
technical findings Cross-Functional Collaboration Provide structured feedback to Engineering and Product on recurring issues, feature gaps and customer pain points to support continuous improvement of product reliability and usability Help drive success and growth for new and long-term customers by sharing information with Sales and partnering with … coordination of repair workflows Grow and improve Mobiltex Education by sharing customer education gaps and learning needs with Trainers and Technical Content Creators Documentation & Process Improvement Develop and maintain technical documentation, including troubleshooting guides, support materials, knowledge base articles and training materials, using standards set by Trainers ...