Senior Systems Analyst
- Hiring Organisation
- Sopra Steria
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £42,000 - £45,000 per annum
doing: Provide senior-level administration and technical ownership of the BMC Remedy platform. Troubleshoot and resolve incidents, service requests, and tasks within SLA using Remedy, DWP, Smart IT, and Smart Reporting. Administer and support Remedy user access, configurations, and system performance. Design, configure, and implement Service Catalogues and Service Request … Atrium Integrator, and Atrium Orchestrator. What you’ll bring: Existing experience working on IT Service Management platforms (Preferably Remedy). Experience working to tight SLA’s. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL best practice. If you are interested in this role ...