2 of 2 Remote/Hybrid Social Skills Jobs in Gwent

What you'll bring Proven experience in an IT Incident Analyst or similar role. Practical experience working within ITIL, particularly incident management. Strong analytical skills with the ability to interpret incident data and identify trends. Hands-on experience with … ITSM tools, ideally ServiceNow. A solid understanding of SLAs and KPIs and how they're used to measure incident performance. Clear written and verbal communication skills, with confidence updating stakeholders at all levels. Experience contributing to process improvements and optimising incident management workflows. Strong attention to detail ...

coordinate IT audits, manage fieldwork, and oversee responses to findings. Track, report, and follow up on audit actions to ensure timely and effective remediation. Skills & Experience Significant experience in IT risk management, security governance, audit, and compliance roles. Strong knowledge of frameworks and standards such as ISO 27001/… compliance assessments and developing policies, processes, and procedures. Good understanding of security risk management, vulnerability management, and modern IT and cyber security practices. Strong communication and stakeholder management skills, with the ability to influence at all levels. Broad technical exposure to IT applications, infrastructure, and systems delivery and support. ...