Remote Customer Experience Cloud & AI SME
- Hiring Organisation
- Maxaccelerate
- Location
- Bangor, Gwynedd, UK
Live Chat, WhatsApp, and external messaging platforms . Ensure AI agents learn from interactions to continuously improve customer responses. 3. Cross-Platform AI Automation & Integration Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations. Integrate self-service portals with third-party AI tools … with Salesforce Flow, Omni-Channel Routing, and case automation . Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce . Knowledge of API integrations, RPA, and machine learning-driven automation . Soft Skills & Experience Passionate about customer experience, AI, and digital transformation . Comfortable working directly with ...