Data & Insight Analyst
- Hiring Organisation
- Connect2Hackney
- Location
- Hackney, London, United Kingdom
- Employment Type
- Temporary
- Salary
- £490 - £500/day (umbrella)
Analyst to support an ambitious transformation across our customer contact channels. Are you a data storyteller who can turn raw telephony logs and web analytics into clear, compelling evidence for service change? Hackney is redesigning how residents access services, from digital triage tools to AI-driven contact overhauls. … build high-impact performance dashboards. Your insights will directly shape the strategic business case for a council-wide Contact Centre as a Service (CCaaS) digital contact platform. What You'll Be Doing Failure Demand Baselining: Interrogate telephony logs (ACD/CLI tracking), CRM cases, email queues, and complaints data ...