4 of 4 1st Line Support Engineer Jobs in Hampshire

Grow and become a first line support technician for all IT support enquiries, dealing with the set-up, administration and support of PCs, laptops, printers and mobile devices onsite and … by phone. Provide on-time and high quality IT support to our clients and log all support requests within our ticketing system Role Responsibilities: Providing 1st Line IT support for clients via Telephone and using Remote Support Software Providing support on client sites Representing Raycon’s presence … on client sites Providing mobile telephony support Assisting with client-wide mobile refresh project Logging and updating tickets in the helpdesk ticketing system Passing requests to the Sales team Preparing client equipment (PC hardware repairs, custom PC builds) Learn how to administer Windows & Linux Servers remotely (Active Directory, DHCP, DNS and Group Policy.) Learn how to administer Networks More ❯

Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1 st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer … impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the companys Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a … technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An More ❯

delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and More ❯

First Line Support Location: Basingstoke Salary: £21,000 Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. - £28,000 We are looking for a candidate to join our Group IT Service Desk in Basingstoke as First Line Support. You will be responsible for the day-to-day 1 st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent … service to all staff across the group. Responsibilities: Responsible for the day-to-day 1 st line calls and ticket triage and first-time fix of incidents and requests. Ensuring that SLAs are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident More ❯