11 of 11 Remote Customer Experience Jobs in Hampshire

you will be responsible for leading the support, development, and enhancement of key business applications. This role will play a vital part in delivering digital transformation projects that improve customer experience, streamline processes, and support modern ways of working. You will collaborate with technical teams, business stakeholders, and third-party providers to ensure systems are secure, efficient, and … applications Liaise with third-party suppliers to resolve technical issues and manage updates Promote security and compliance in line with ICT policy and standards ICT Senior Analyst Key Skills & Experience: Essential: Strong background in ICT systems and application support Hands-on experience with Microsoft 365 including Teams, SharePoint, and Power Platform Proficiency with Power BI, Power Apps, and … Power Automate Excellent SQL Server knowledge and ability to write SQL queries Experience supporting both on-premise and cloud-based applications Proven ability to manage and deliver projects within agreed timelines Strong communication and problem-solving skills Ability to manage conflicting priorities and deliver high-quality results Full UK driving licence and access to a vehicle during working hours More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

seeking an experienced Senior Contact Centre Engineer to join their growing team. This is an excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise clients. … The role offers hybrid flexibility and the chance to shape the future of customer experience technology in a dynamic, client-focused environment. Key Responsibilities: Drive end-to-end technical execution of contact centre deployments across voice and digital communication channels, ensuring solutions meet performance and scalability requirements Configure, optimise, and resolve issues related to SIP trunking, public switched … contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior team members and More ❯

a UK-based technology group that provides innovative software and integrated payments solutions. Through our portfolio of specialist platforms, we help businesses in multiple sectors streamline operations, deliver better customer experiences, and unlock growth. Swan Retail, part of ClearCourse, specialises in bespoke EPOS systems designed for retailers of all sizes. By combining sector expertise with our group-wide capabilities … we deliver solutions that are future-proof, customer-focused, and fully supported. At ClearCourse, we live by our FAIR values Future-Proofed, Approachable, Integrity, Responsible and were committed to creating a brilliant business with the best products and people. Role description We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role … customers, ensuring that queries are resolved quickly, efficiently, and professionally. Youll be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. Key Accountabilities Act as the first point of More ❯

are a good match for this role due to high levels of interest. Through our portfolio of specialist platforms, we help businesses in multiple sectors streamline operations, deliver better customer experiences, and unlock growth. Swan Retail, part of ClearCourse, specialises in bespoke EPOS systems designed for retailers of all sizes. By combining sector expertise with our group-wide capabilities … we deliver solutions that are future-proof, customer-focused, and fully supported. At ClearCourse, we live by our FAIR values Future-Proofed, Approachable, Integrity, Responsible and were committed to creating a brilliant business with the best products and people. Role description We are looking for a 1st Line Support Analyst to join our Support team in Waterlooville. This role … customers, ensuring that queries are resolved quickly, efficiently, and professionally. Youll be working with our bespoke EPOS systems, taking ownership of support tickets, troubleshooting issues, and delivering an excellent customer experience. This is a full-time, office-based role that will require weekend and Bank Holiday work on a rota basis. Key Accountabilities Act as the first point of More ❯

big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company … Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and … future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be More ❯

big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company … Manager. As a Sales Executive, you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers technology strategy, implementation, and … future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch Be More ❯

Base £50000 +, car allowance and upcapped OTE ( anticipated £70k-£80k) Introduction I am delighted to be exclusively retained by a long-standing client of mine, a well-established, customer centric, SME SaaS provider, who through positive change and exciting growth plans for 2025, are now looking for a new Business Developer to join the team. This opportunity is … activity, including pricing and promotions Attend exhibitions and industry seminars when required, with a particular emphasis on networking with key decision makers or activity that supports lead generation. Qualities Experience at selling a SaaS product. Good interpersonal relationship skills and comfortable and communicating at all levels internally and externally; A good strategic thinker, able to analyse business opportunities and … energized and fast-paced environment where priorities often conflict; Strong analytical skills with good attention to detail with an ability to interpret information to derive business outcomes or solutions; Experience at managing third party partners where contact with the end client needs to be established and managed Strong drive, flexible, can do attitude; Confident in board room situation with More ❯

a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team … and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes. The organisation.. You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work … re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

monitor SQL Other duties assigned by the manager Have you got what it takes? Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 5+ years maintaining SQL Server mission-critical databases 5+ years of TSQL programming 2+ years implementing and maintaining database replication 2+ years implementing and maintaining SQL Server Availability … and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯