4 of 4 Remote/Hybrid Customer Experience Jobs in Hampshire

most from their software investment while driving satisfaction, retention and account growth. You’ll act as a trusted point of contact, understanding each customer’s business, solving challenges and identifying opportunities to add further value. What you’ll be doing: • Building strong, long-term relationships with customers • Acting … main point of contact and trusted advisor across your accounts • Running regular customer reviews and identifying any risks or opportunities • Supporting customer onboarding and ongoing adoption of software solutions • Identifying opportunities for upselling and cross selling • Working closely with Sales, Support, Consultancy, Project Management and Development teams • Monitoring ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

Agile development practices and continuous improvement initiatives. Conduct code reviews and champion engineering best practices. Collaborate with cross-functional teams to deliver innovative customer experiences. Support deployment and installation activities where required. About You Proven experience as a Full Stack Developer or Software Engineer. Strong experience building … communication skills. Enjoy mentoring others and sharing technical knowledge. A continuous improvement mindset with a willingness to challenge and innovate. Nice to Have Experience working with connected devices, sensors, hardware, or IoT technologies. Exposure to gaming, immersive technology, real-time applications, or interactive experiences. Knowledge of networking, computer vision ...

Office Cloud, SaaS, AWS, The company deliver cutting-edge enterprise software solutions across both cloud and on-premises environments, empowering organisations to enhance customer experiences, maintain regulatory compliance, and proactively fight fraud. The company are trusted by businesses worldwide to drive seamless, intelligent customer interactions. In this role … strong focus on delivering new features while ensuring stability and adherence to service level goals You'll Stand Out If You Have: Practical experience managing large-scale Kubernetes clusters; certifications in Kubernetes are a strong bonus Hands-on familiarity with the Grafana Observability Suite, including tools like Loki, Mimir ...