9 of 9 Remote/Hybrid Customer Experience Jobs in Hampshire

responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL ...

both customers and engineers for our fantastic client based in Hampshire. This is a pivotal leadership role where you’ll own service performance, customer experience, and the development of their Service Desk and Specialist Engineering teams. You’ll create clarity, consistency, and confidence across service delivery, balancing operational … engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service management practices (aligned to ISO/IEC 20000-1) Identifying and delivering ...

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

earnings of 34,000 (with very fair targets). Overview: Reporting to your Sales Manager, you'll be confident, smart and passionate about the customer experience preferably with experience within Recruitment or Recruitment Advertising/ATS. The successful candidate will have the finesse to close deals … years, fully supported environment, comprehensive training To find out more about this exciting opportunity, send through your CV today. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales ...

future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion … will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers ...

close-knit team and autonomously on a broad range of infrastructure and software projects, working a longside cross functional teams Any prior experience in the Utilities or Energy sector would be an advantage but is not essential. About us We are a leading UK technology company delivering transformative, data … driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions of households and major industry partners, our innovative platforms and energy data ...

Engineer Target Start Date: ASAP Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £70,000 - £80,000 Dependent on Experience Location: Reigate, Manchester or Glasgow - Hybrid Closing Date for applications: Friday 1st May AI Engineer: Step into a role where your work shapes … join a rapidly expanding function with huge opportunities to innovate, scale, and influence how our business delivers smarter, faster, more human-centred customer experiences. If you’re driven by growth, curiosity, and real-world impact, this is your chance to make your mark. Main Responsibilities as an AI Engineer ...

accounts, and identify opportunities to support clients with additional value‐driven solutions. Working closely with Sales, Product, and Operations teams, you’ll contribute to customer success, retention, and growth. This position offers meaningful progression pathways and the chance to make a real impact in a fast‐evolving technology space. … evolving needs, challenges, and areas where technology can add measurable value. Work closely with the wider sales team to ensure seamless handover, onboarding, and customer experience. Maintain accurate account data, forecasts, and reports to support business planning. Represent the organisation at industry events, trade shows, and networking opportunities. Collaborate ...