15 of 15 Remote/Hybrid Customer Experience Jobs in Hampshire

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life … pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing ...

environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management … change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents ...

occasional travel between our offices. The Role In this key role, you'll lead architectural strategy across business platforms, shaping holistic solutions that enhance customer experience and operational excellence. Collaborating across teams and technology partners, you'll ensure our architecture aligns with business goals and governance standards. Main … functional requirements and interact with other cross-functional teams Attending and contributing to technology governance forums and strategic planning discussions Essential Skills & Experience Strong experience in enterprise and solution architecture Knowledge of architecture frameworks (e.g. TOGAF) Expertise in SaaS platforms, application integration, and APIs Understanding of DevOps/ ...

successful adoption. Monitor progress, gather feedback and adapt approaches where needed to ensure change activity remains effective, compliant and focused on long-term outcomes. Experience designing and delivering operating model change and improvement initiatives within large, complex environments. Strong knowledge of change management principles, methodologies and tools, together with … experience of process improvement. Experience of end-to-end delivery lifecycles and a range of delivery methodologies, including Agile and product-focused ways of working. Strong stakeholder engagement, communication and facilitation skills, with the ability to build trusted relationships and influence across a matrix organisation. Strong analytical ...

their best work. Proactively identify, manage, and escalate risks, issues, and dependencies, keeping clients informed and confident throughout. Work closely with Principal Consultants, Experience Designers, and Technology leads to ensure delivery plans reflect realistic effort, sequencing, and resourcing. Support account growth by flagging follow-on opportunities to account leads … Etch's wider commercial and business development activities, including thought leadership and event speaking where relevant. Person Specification 6 to 10 years of experience in programme or senior project delivery, ideally within a consulting, agency, or digital transformation environment. Proven track record of delivering large-scale, multi-workstream digital ...

reporting and strategic insight to senior stakeholders, ensuring security strategy, vulnerability management, and business roadmaps are aligned with organisational goals and compliance requirements. Extensive experience in Information Security or a related field, including leadership or management experience within IT or Cyber Security teams. Strong knowledge of industry security … ability to prioritise competing demands and balance risk against business objectives. A proactive and collaborative leader who demonstrates integrity, sound judgement, regulatory awareness, customer focus and a commitment to fostering a positive team culture. How We Work We believe in flexibility and balance. Our hybrid model blends home working ...

This role is with a company in the FMCG industry, located in Hampshire. Description Manage the setup and maintenance of new product information across customer platforms. Build and maintain strong relationships with external business partners and internal stakeholders. Coordinate with cross-functional teams to improve processes, service levels … reporting, and optimisation activities. Assist with stock management and availability planning to maximise sales opportunities. Contribute to ongoing projects and initiatives aimed at improving customer experience and business results. Profile An ambitious eCommerce professional with strong growth potential. You will see this role as a long-term career ...

Service Delivery Manager Location: Hampshire Working Pattern: Hybrid Hours: Monday–Friday, 9:00am–5:30pm Travel: Regular UK customer travel required Competitive Salary We’re looking for an experienced Service Delivery Manager to join a growing technology and cyber security services team. The role would suit someone with … service relationship with a portfolio of customers. Act as a key contact for service-related queries, escalations and issues. Lead customer service reviews and performance meetings. Monitor service levels, KPIs and customer satisfaction. Coordinate service onboarding and the introduction of new services. Work closely with technical and operational ...

Desk Analyst | Salary: £30k + excellent benefits | Basingstoke | Initially office-based, moving to hybrid working. A growing Managed Services Provider is looking for a customer-focused 1st Line IT Support Engineer/Service Desk Analyst to join its services team in Basingstoke. This opportunity would suit someone with experience … enjoys solving problems and supporting users in a fast-paced environment. You’ll provide front-line end-user computing support to a varied customer base across the public and private sectors, taking ownership of incidents and service requests while delivering a professional and reassuring customer experience. The role ...

your technical expertise can make a real difference? New Forest District Council is undertaking an ambitious Digital Transformation Programme, focused on improving services, enhancing customer experiences and creating more efficient and sustainable ways of working. We are looking for an ICT Senior Analyst who can turn technical opportunities into … looking for someone with a strong technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including ...

your technical expertise can make a real difference? New Forest District Council is undertaking an ambitious Digital Transformation Programme, focused on improving services, enhancing customer experiences and creating more efficient and sustainable ways of working. We are looking for an ICT Senior Analyst who can turn technical opportunities into … looking for someone with a strong technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including ...

Head of Services Full Time | Salaryc£90k (depending on experience) OS Headquarters Southampton |Hybrid working (4 days in office) Who we are We are Ordnance Survey, Great Britain’s national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped … productstrategyand delivery of a portfolio of digital services across our Government, Business and Consumer markets. You willoperateat the intersection of Product, Technology, Data and Customer functions, ensuring a cohesive and aligned portfolio that delivers real value today while positioning OS to capitalise on future market opportunities. This ...

Agile development practices and continuous improvement initiatives. Conduct code reviews and champion engineering best practices. Collaborate with cross-functional teams to deliver innovative customer experiences. Support deployment and installation activities where required. About You Proven experience as a Full Stack Developer or Software Engineer. Strong experience building … communication skills. Enjoy mentoring others and sharing technical knowledge. A continuous improvement mindset with a willingness to challenge and innovate. Nice to Have Experience working with connected devices, sensors, hardware, or IoT technologies. Exposure to gaming, immersive technology, real-time applications, or interactive experiences. Knowledge of networking, computer vision ...

hands. We are TÜV SÜD Group. Role Overview : TÜV SUD is a world leader in testing and product certification. With over 70 years' experience in the UK, TÜV SÜD provides peace of mind that products are safe, reliable, and compliant by providing testing, product certification, knowledge services and training … part of a team of environmental test specialists, the successful candidate will contribute to the provision of a comprehensive environmental testing service, working with customer across a wide range of industry sectors. The successful candidate will contribute to and often initiate efficiency improvements, many of which will include ...

Office Cloud, SaaS, AWS, The company deliver cutting-edge enterprise software solutions across both cloud and on-premises environments, empowering organisations to enhance customer experiences, maintain regulatory compliance, and proactively fight fraud. The company are trusted by businesses worldwide to drive seamless, intelligent customer interactions. In this role … strong focus on delivering new features while ensuring stability and adherence to service level goals You'll Stand Out If You Have: Practical experience managing large-scale Kubernetes clusters; certifications in Kubernetes are a strong bonus Hands-on familiarity with the Grafana Observability Suite, including tools like Loki, Mimir ...