21 of 21 Remote Customer Experience Jobs in Hampshire

Company description: ClearCourse Job description: Are you an experienced support leader passionate about delivering exceptional customer service and driving continuous improvement? Do you thrive in a fast-paced environment where you can mentor teams, solve complex issues, and enhance the overall customer experience? About Us: We are … a leading provider of innovative software solutions for the hospitality and retailindustries, helping businesses streamline their operations and deliver seamless customer experiences. Our collaborative and fast-paced environment ensures that every team member has the tools, training, and support needed to succeed. Role Overview: We are seeking a Customer … Managerto lead our support team and drive service excellence. Youll be responsible for managing day-to-day support operations, mentoring team members, and ensuring customer issues are resolved efficiently. This role is ideal for a dynamic leader who thrives in a fast-paced environment, enjoys problem-solving, and is More ❯

D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement. Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates. Conduct thorough and detailed troubleshooting to provide quality support to the client … activities as required. Have you got what it takes? Bachelor's degree in Computer Science/Software Engineering (or similar). 4+ years of experience working within application or software support and/or installation. 2+ years of experience working within public or private cloud environments. 2+ years … of experience working in a Windows based environment including both production and personal systems. 3+ years of experience working with NICE WFM products. 3+ years communicating in English in a technical field. Experience working with WFO related software (WFM, QM, etc.). Experience in Web Applications More ❯

working through their Transformation Programme. What are we looking for? As an ICT Senior Analyst , you will play a pivotal role in improving our customer experience and reducing manual effort through the better use of technology and modern service design. You'll be joining a team who are … team, we offer flexible hybrid working with a mixture of remote and on-site attendance to meet the demands of the projects. Skills, Knowledge & Experience: Essential: In-depth knowledge of the Microsoft 365 platform including Administration, Configuration Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), productivity apps. … Experience supporting cloud and on-premise applications for 2nd and 3rd line support. Experience developing solutions on the Microsoft 365 Power Platform. Experience supporting SQL server and writing SQL queries. Experience working with data and integrating systems. Experience working on and technically leading projects. Knowledge More ❯

Location: New Forest Job Type: Full-time, Hybrid Join a leading organisation on a journey of Digital Transformation aimed at enhancing customer experience and streamlining processes through advanced technology and modern service design. Day-to-day of the role: Lead the support, enhancement, development, and implementation of assigned … In-depth knowledge of the Microsoft 365 platform including Administration, Configuration Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), productivity apps. Proven experience supporting cloud and on-premise applications for 2nd and 3rd line support. Skilled in developing solutions on the Microsoft 365 Power Platform. Proficient in … providing free 24-hour legal, financial, and personal advice. To apply for the ICT Senior Analyst position, please submit your CV detailing your relevant experience and why you are interested in this role. More ❯

a key role in delivering first-class technical support to our client base, while also contributing to wider implementation projects, testing upgrades, and improving customer experience through webinars, documentation, and proactive service initiatives. This is an excellent opportunity for someone with hands-on experience in Business Central … Maintaining and enhancing internal product documentation and knowledge base. Building and maintaining strong, professional client relationships. What We’re Looking For Essential: Hands-on experience with Dynamics 365 Business Central (or similar ERP/finance software). Background in support, analysis, or working in a finance function. Strong written … and verbal communication skills. A customer-focused mindset with a genuine desire to add value. MB-800 certification (or willingness to obtain within 6 months). A-Level education (or equivalent). Strong organisational and documentation skills. Comfortable working to deadlines in a fast-paced environment. Benefits include: Industry More ❯

Service, an all-in-one employee remote device management solution. We are seeking an additional team member who can respond swiftly and accurately to customer enquiries and support requests, ensuring an outstanding experience every time. You will be the go to person for handling customer queries through … be a key part of your daily routine. You will form part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales Support … Inbound Sales, and Customer Services. This not only aids your development but also ensures we have a fully flexible team to maintain service levels and provide an overall excellent experience for our customers. What we'll need from you: You will already have experience in customer More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

a key role in delivering first-class technical support to our client base, while also contributing to wider implementation projects, testing upgrades, and improving customer experience through webinars, documentation, and proactive service initiatives. This is an excellent opportunity for someone with hands-on experience in Business Central More ❯

a fire within you. So, what's the role all about? This position's primary purpose is to provision SIP and ISDN services for customer use and CXOne Mpower network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated … TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records During test and turn up call if calls are not … Carrier testing, Carrier CAC Increase/Decrease, Carrier Disconnects RespOrg/port In and Out, route and provision inbound number services to the NICE CX network through internal and external carrier systems for Local and International Toll Free and DID's Works with Voice Engineering teams on Media Server builds More ❯

document, and report issues with software, design, reliability, and maintenance issues to the relevant teams, ensuring that they are aware of and are addressing customer expectations. Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed … and abilities, and work cases that are increasingly challenging to develop and sharpen your skills. Have you got what it takes? 5+ years of experience in cloud support. Excellent technical and analytical skills. Experience and in-depth knowledge of data handling and MS SQL. Experience of Programming … or Advanced Scripting (C#, PowerShell, etc.) Experience querying API's (REST, SOAP) and processing the output. Experience working on Production and Test customer systems. Exposure to SOA applications and services. Exposure to commercial cloud providers (Ideally Azure, others considered) Efficient, effective and respectful communication skills both with More ❯

to-market of our suite of software solutions Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve Provide primary operational support and engineering for multiple large distributed software applications How will you make an impact … uplifts Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes? 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability. Proficiency in at least one programming language (e.g., Python, Go, Java … C#) and experience with scripting languages (e.g., Bash, PowerShell). Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc) Experience with infrastructure as code tools such as CloudFormation, Terraform. Deep understanding of More ❯

global organization and to oversee the testing team activities and initiatives for best practices. Have you got what it takes? At least 10+ years' experience in Performance Testing, software R&D and/or System support/engineering Experience in Performance Testing web applications, services and support architectural … the Database architecture and concepts Solid understanding of cloud based web application architectures. Have ability to run and enhance data generation tooling. Have significant experience of automating tests and test environments. Have practical knowledge of C#, Web API testing, Azure portal. Have good understanding of web application system architectures. … on Agile testing. Be process oriented with good attention to detail. Follow a structured and analytical approach, with good troubleshooting and data analysis skills. Experience with reporting software such as Power-BI and excel. You will have an advantage if you also have: Knowledge of Fiddler, Azure DevOps Experienced More ❯

If you're all about top-notch customer experiences and you've got the supervisory skills to match, then this is your perfect role! About the role: We are looking for a dynamic Support Services Supervisor to join our team in this brand-new role. Reporting to the Support … Services Manager, you will lead our Sales Support and Tech Support teams (six people in total) and ensure the wider team, including Customer Services and Inbound Sales, works cohesively to consistently deliver outstanding service across all customer support functions. You will be dealing with predominantly Business to Business … month maternity leave as Acting Support Services Manager, where you'll broaden your management skills by overseeing the full support services areas, which include Customer Services, Inbound Sales, Sales and tech Support and service delivery. More about this can be discussed at interview. What we need from you: We More ❯

to visualise KPIs and campaign results for wider teams. Run deep-dive analysis – translate raw data into actionable insights to improve conversion rates and customer experience. Lead A/B and multivariate testing – design, execute, and report on tests to optimise UX and site functionality. Deliver a clear CRO … of friction across the user journey. Present findings to stakeholders – deliver clear, concise reporting and recommendations to both technical and non-technical audiences. Skills & experience: Strong GA4 and GTM experience – from setup and troubleshooting to custom events and advanced configurations. Experience with CRO tools – e.g. Yieldify or … similar platforms. Good understanding of UX and conversion funnels – able to spot opportunities and suggest practical improvements, experience with Content Square desirable Confident with dashboarding tools – such as Looker Studio or Power BI for performance tracking. Excellent communication skills – comfortable explaining data and insights to stakeholders at all levels. More ❯

to visualise KPIs and campaign results for wider teams. Run deep-dive analysis – translate raw data into actionable insights to improve conversion rates and customer experience. Lead A/B and multivariate testing – design, execute, and report on tests to optimise UX and site functionality. Deliver a clear CRO … of friction across the user journey. Present findings to stakeholders – deliver clear, concise reporting and recommendations to both technical and non-technical audiences. Skills & experience: Strong GA4 and GTM experience – from setup and troubleshooting to custom events and advanced configurations. Experience with CRO tools – e.g. Yieldify or … similar platforms. Good understanding of UX and conversion funnels – able to spot opportunities and suggest practical improvements, experience with Content Square desirable Confident with dashboarding tools – such as Looker Studio or Power BI for performance tracking. Excellent communication skills – comfortable explaining data and insights to stakeholders at all levels. More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,...) Basic understanding of network Firewall/Routers/Switches. More ❯

ISO 42001, GDPR, DORA, Cyber Essentials, and Cyber Essentials Plus. Familiarity with CSOC tools such as Rapid7 InsightIDR or other SIEM solutions. Hands-on experience in internal and external audits, compliance assessments, and process improvement. Basic understanding of incident response frameworks and cybersecurity best practices. Exceptional analytical, organizational, and … About NICE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation … About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation More ❯

in Birmingham City Centre. In this role, you’ll play a key part in driving the adoption of our technology solutions and improving the customer experience. You’ll use your product expertise to reduce barriers to legal knowledge through tools such as e-learning platforms, mobile apps, workflow and … solutions, and AI chatbots. The ideal candidate will have a strong understanding of how technology can solve real-world problems, along with a proactive, customer-focused mindset and excellent communication skills. This is a fantastic opportunity for a creative person as our customer values diversity of ideas, skills … It is a fast paced environment with a focus on developing outward-facing technology solutions and enhancing our innovation offering. Key Skills & Responsibilities: Previous experience as a Product Specialist – in a client facing environment Excellent stakeholder communication and management skills – ability to take changing requirements from the business and More ❯

by the manager. Have you got what it takes? Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 5+ years maintaining SQL Server mission-critical databases. 5+ years of TSQL programming. 2+ years implementing and maintaining database replication. 2+ years implementing … About NICE NICELtd.(NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion More ❯