5 of 5 Remote/Hybrid ITSM Jobs in Hampshire

Working knowledge of Teams, SharePoint, OneDrive and Exchange Online administration, and Entra ID fundamentals Strong Windows 11, macOS and iOS/iPadOS troubleshooting; disciplined ITSM practice and clear documentation A continuous improvement mindset fixes the cause, not just the ticket and sound judgement using AI tools ITIL 4 Foundation ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

secure web gateways, email security or privileged access technologies. Security audits, NIS compliance, assurance reviews or accreditation programmes. ITIL or working within an IT service management framework. Relevant certifications such as CompTIA Security+, CISSP, SSCP, CCNA Security or Microsoft and Palo Alto Networks security certifications. Working in a regulated, safety ...

support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user ...

Office, National Security sector or a similarly complex government environment. Knowledge of PPPT and HSG. Knowledge of Immigration and Borders. An understanding of IT service management, networks, artificial intelligence and cyber technologies. Experience of developing partnerships or consortium arrangements to pursue opportunities. Experience of developing use cases for digital-transformation ...