4 of 4 Remote/Hybrid Incident Management Jobs in Hampshire

talented Manager to join our Infor SunSystems team as we build momentum for our Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real … development/R&D leadership team, alongside 6 other managers, reporting to the Director of Development. This role incorporates leadership/line management responsibilities, as well as project/release management aspects. They work closely with the local HR, Recruitment and Facilities teams in Hyderabad to support ...

improved access controls. Escalate incidents to Level 2 OT SOC or OT Cybersecurity Engineers as per service documentation (i.e. Playbooks or Alert/Incident Management processes). Adhere to all internal service-related processes such as Alert & Incident Management processes. Assist with the creation of processes … when required and to have these align with existing processes. Document incident reports including actions taken in SOC Ticketing systems. Analyse data from logs, network traffic, and forensics to create detailed reports on findings and lessons learned. To be utilised in daily/weekly SOC reports for OT Environments. ...

junior engineers to improve overall team capability. Client Site Visits: Attend customer locations for physical installations, complex troubleshooting, or emergency break-fix scenarios. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

team and support the day-to-day running of their Unix estate. About the Role As a Junior Unix Engineer, you'll support the management and maintenance of Unix platforms across Paragon's hosting estate, spanning on-prem, private cloud, and public cloud environments. You'll work closely with … routine maintenance Monitor platform performance, availability, and capacity Support Unix environments across VMware and cloud platforms (AWS, Azure, OCI) Follow ITIL-based change and incident management processes Help maintain documentation and configuration records Contribute to automation and continuous improvement initiatives Participate in an on-call rota and occasional ...