2 of 2 Remote Operations Management Jobs in Hampshire

site parking THE ROLE Appello is seeking an experienced Head of Service Delivery to lead the operational stability of our IT services. This pivotal role ensures that our IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level … Management, Availability, and Capacity Management. You'll work closely with, Technical Operations, Change Management, and third-party suppliers to maintain high service standards and drive continuous improvement. IT Operations Management Oversee daily IT operations and system monitoring. Ensure SOPs and runbooks are maintained and followed. Lead planned maintenance and change deployments. Monitoring & Reporting Own … escalation processes. Service Stability & Outage Mitigation Act as escalation point for major incidents. Coordinate cross-functional responses to service issues. Drive root cause analysis and preventative actions. Service Level Management Define and manage SLAs and OLAs. Monitor performance and lead service reviews. Identify and implement service improvements. ️ Availability Management Ensure services meet availability targets. Analyse and reduce service More ❯

per annum (FTE £50,000), depending on experience Our client is a Microsoft Solutions Partner seeking transformative services focused on Microsoft Cloud for Office 365, Business Apps, Mobile Device Management, Operations Management, and Azure. They work to enact change and achieve meaningful outcomes by maximising the value of technology and building enduring relationships. This is an exciting More ❯