1 of 1 Remote Operations Management Jobs in Hampshire

Appello is seeking an experienced Head of Service Delivery to lead the operational stability of our external facing IT services. This pivotal role ensures that our external facing IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level … Management, Availability, and Capacity Management. You'll work closely with Technical Operations, Change Management, and third-party suppliers to maintain high service standards and drive continuous improvement. External facing IT Operations Management Oversee daily external facing IT operations and system monitoring. Ensure SOPs and runbooks are maintained and followed. Lead planned maintenance and change … escalation processes. Service Stability & Outage Mitigation Act as escalation point for major incidents. Coordinate cross-functional responses to service issues. Drive root cause analysis and preventative actions. Service Level Management Define and manage SLAs and OLAs. Monitor performance and lead service reviews. Identify and implement service improvements. Availability Management Ensure services meet availability targets. Analyse and reduce service More ❯