3 of 3 Remote Performance Improvement Jobs in Hampshire

outstanding client outcomes, we d love to hear from you! Key Responsibilities Lead and inspire the Consultancy and Customer Support teams, fostering collaboration, innovation, and a culture of continuous improvement Streamline and enhance business processes to boost operational efficiency and service quality Oversee the planning and delivery of consultancy projects ensuring they re completed on time, within budget, and … services with commercial goals and exploring new service opportunities Partner closely with the Sales, Project Management, and Support teams to deliver a seamless customer journey. Define and track key performance indicators, utilisation, and revenue forecasts, ensuring continuous performance improvement Provide strategic leadership for the Customer Support function, ensuring exceptional service and consistent client experiences Champion collaboration, knowledge … approach, resilience, and strong problem-solving ability Customer-focused, passionate about delivering value and excellence at every stage of the client journey High integrity, professional, and committed to continuous improvement and team development Degree-level education or equivalent experience; project management certification (PRINCE2, PMP, etc.) and leadership/consultancy training are advantageous About the company At this company, you More ❯

outstanding client outcomes, we'd love to hear from you! Key Responsibilities Lead and inspire the Consultancy and Customer Support teams, fostering collaboration, innovation, and a culture of continuous improvement Streamline and enhance business processes to boost operational efficiency and service quality Oversee the planning and delivery of consultancy projects—ensuring they're completed on time, within budget, and … services with commercial goals and exploring new service opportunities Partner closely with the Sales, Project Management, and Support teams to deliver a seamless customer journey. Define and track key performance indicators, utilisation, and revenue forecasts, ensuring continuous performance improvement Provide strategic leadership for the Customer Support function, ensuring exceptional service and consistent client experiences Champion collaboration, knowledge … approach, resilience, and strong problem-solving ability Customer-focused, passionate about delivering value and excellence at every stage of the client journey High integrity, professional, and committed to continuous improvement and team development Degree-level education or equivalent experience; project management certification (PRINCE2, PMP, etc.) and leadership/consultancy training are advantageous About the company At this company, you More ❯

problem-solving skills and the ability to manage complex incidents involving multiple stakeholders. Strong communication skills - able to explain technical concepts to all audiences. Experience with capacity analysis and performance improvement. Familiarity with documentation standards and estate management. Demonstrated ability to build strong, trust-based relationships with customers. Key Responsibilities Own the technical delivery model for LAN services, maintaining … Serve as the primary technical liaison between, driving strategic discussions and complex changes. Work closely with the customer to understand their operational needs and deliver tailored technical solutions. Availability, Performance and Capacity: Bring rigour to management of technical risks to the availability of the service, including performance, capacity, and the configuration and improvement of the tools we … Change Advisory Board sessions. Incident & Problem Management: Lead the resolution of complex incidents, coordinating across suppliers, third parties, and internal groups. Support problem management and drive continuous improvement. Continuous Improvement: Proactively suggest and implement enhancements to infrastructure performance and reliability. Conduct capacity analysis and ensure systems are always ready for future demands. Documentation & Estate Management: Maintain up-to More ❯