19 of 19 Remote/Hybrid Service Delivery Jobs in Hampshire

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with … client stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Become a Service Delivery Executive at TD SYNNEX! We’re looking for a detail-oriented, customer-focused Service Delivery Executive to deliver exceptional service and support to our customers and internal stakeholders. You'll play a vital role in ensuring smooth order processing, maintaining accurate … information, coordinating across teams, and providing timely customer communications. By driving service excellence and operational efficiency, you'll help us achieve key performance targets while building strong, long-term customer relationships. We’re not here to sell you a job. We’re here to invite you into a culture ...

based at our HQ in Fareham Reporting to Operations Director Role Purpose The Operations Manager is responsible for the effective day-to-day delivery of Cobweb’s Support and Managed Services operations. The role ensures that services run smoothly, predictably and in line with agreed standards, priorities and capacity … with a strong focus on execution, control and service quality. Acting as the operational anchor for daily delivery, the Operations Manager ensures customers experience consistent, reliable service from initial transfer to Support through to steady-state managed service support. A core focus of the role ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide ...

Carbon60 Project Services is seeking a Service Delivery Manager for a 12-month contract based in Portsmouth. This role ensures efficient delivery and improvement of NDH(D) services according to ITIL standards. The successful applicant will manage service performance, engage with stakeholders, and lead continuous improvement ...

depending on experience) Our Headquarters Southampton Hybrid working (4 days in office) Who we are We are Great Britain's national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions about … client's digital transformation. As Head of Services, reporting to the Chief Product Officer, you will define and lead the vision, product strategy and delivery of a portfolio of digital services across our Government, Business and Consumer markets. You will operate at the intersection of Product, Technology, Data ...

Time | Salaryc£90k (depending on experience) Our Headquarters Southampton |Hybrid working (4 days in office) Who we are We are Great Britains national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions … heart of our clients digital transformation. As Head of Services, reporting to the Chief Product Officer, you will define and lead the vision, productstrategyand delivery of a portfolio of digital services across our Government, Business and Consumer markets. You willoperateat the intersection of Product, Technology, Data and Customer functions ...

781.00 to £87,244.00 dependant on experience| OSHQ Southampton | Hybrid working Who we are We are Ordnance Survey, Great Britain’s national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions about … assurance across platforms, integrations and systems, Elevate capability by mentoring and inspiring engineers across multiple teams. Working at the intersection of technology, strategy and delivery, you’ll partner with senior leaders, architects and product teams to ensure OS continues to build secure, scalable and future-ready systems. Alongside leading ...

This is an operational, technically focused role combining cyber security, network security and elements of systems administration. You'll work alongside infrastructure, applications and service delivery teams, helping maintain security controls, investigate incidents and support compliance across the business. The Role You'll take responsibility … secure web gateways, email security or privileged access technologies. Security audits, NIS compliance, assurance reviews or accreditation programmes. ITIL or working within an IT service management framework. Relevant certifications such as CompTIA Security+, CISSP, SSCP, CCNA Security or Microsoft and Palo Alto Networks security certifications. Working in a regulated ...

100k (depending on experience) Southampton Hybrid working (4 days in office) Who we are We are Ordnance Survey, Great Britain’s national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions about … Survey’s digital transformation. As Head of Platforms, reporting to the Chief Product Officer, you will define and lead the vision, product strategy and delivery of a portfolio of digital services across our Government, Business and Consumer markets. You will operate at the intersection of Product, Technology, Data ...

seeking an experienced Operations Manager for a full-time position at their headquarters in Fareham, UK. This role is pivotal for ensuring the effective delivery of Cobweb’s Support and Managed Services. The Operations Manager will manage operational performance, ensuring that service quality and SLAs are met. … ideal candidate will have a strong background in managing day-to-day services with a focus on delivery, efficiency, and customer experience. The position also offers a hybrid work model, requiring occasional travel. #J-18808-Ljbffr ...

ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive … organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including ...

Friday 08:00 – 18:00 to fulfil 37 hours per week. This could be on an early or late start, rotated as directed by service delivery/team lead. 26 Days annual leave plus public holidays (3 flexible) Pension – Double matching contributions of up to 10% Life assurance ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve ...

ability to explain the processes to others. Ensure a customer focused approach is maintained Understand and have the ability to update the Axians Service Desk. (Contracts, Adds Moves and Changes) Product Registration & Vendor install base updates Management of all Axians spares & RMA process Manage Basingstoke Depot Manage BAU relationship … Back up: to reconcile monthly reports for Indigo field engineering services for Field Engineering BAU Reporting: Juniper Rebate - Open RMA Report Assist in preparing Service Delivery Manager Reports Open Engineer Tasks Open Collections Customer Inventory (Support revenue based) Open Restock tasks Open Incidents Sub Tasks Provide cover within ...

Ping Identity-based solutions, automate identity lifecycle management, and advance our Zero Trust security posture across global services. You will own auth/services delivery, integrate with SAML/OAuth2/OIDC/SCIM, and help scale secure access for diverse regions including the UK and Spain ...