1 of 1 Remote Technical Support Engineer Jobs in Hampshire

the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Designated Support Engineer - Southampton (hybrid) So, what's the role all about? The Senior Technical Support Engineer will be dedicated to a high-priority customer, providing expert … guidance and support to their end users on the efficient and effective use of their Workforce Management (WFM) software solution. This role is crucial in helping the customer achieve their business objectives. Additionally, the Senior Technical Support Engineer will collaborate with various teams at NiCE to ensure the overall health and performance of the cloud-based … WFM solution. How will you make an impact? Work with various NiCE departments (Support and R&D) and the customer for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in More ❯