IT / Technical Team Leader
- Hiring Organisation
- Xact Placements Limited
- Location
- Basingstoke, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £55,000 per annum
operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take … delivery of IT services, ensuring SLAs and KPIs are consistently met Act as the senior escalation point for both operational and technical issues Keep processes, documentation, and standards up to date and continuously improving Oversee incident, problem, and change management Ensure customer environments are stable, secure, and aligned ...