2 of 2 Ticket Management Jobs in Hampshire

with customers, and learning new technologies within a supportive team environment. The Role Manage customer incidents and service requests through to resolution using a ticket management system Troubleshoot technical issues, escalating where required, while providing excellent customer communication Maintain accurate documentation, update knowledge articles, and support continuous service … Support Analyst, Service Desk Analyst, Helpdesk Analyst, Customer Support, Technical Support, IT Support, 1st Line Support, ITSM, Service Desk, Microsoft 365, Customer Service, Incident Management, Ticket Management, Water Technology, Metering, Utilities, Basingstoke, Hampshire Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment ...

Line Helpdesk Engineer will act as the first point of contact for customers, providing remote IT support via phone, email and a ticket management system. You will diagnose and resolve a range of technical issues, maintain accurate documentation and escalate more complex queries where required. The 2nd Line … engineers, maintain technical documentation and occasionally visit customer sites when required. Key Responsibilities Provide remote IT support to customers via phone, email and a ticket management system. Diagnose, troubleshoot and resolve a range of technical issues. Manage and update support tickets accurately. Escalate or take ownership of technical ...