6 of 6 Ticket Management Jobs in the South East

working in a fast-paced service environment, this is an excellent opportunity to grow your career within IT service operations. Key Responsibilities Service Desk & Ticket Management Act as first point of contact for incidents, service requests, NSSRs, and tasks Log, triage, prioritise, and manage tickets using ServiceNow Ensure … tickets are accurately recorded, categorised, and updated Monitor ticket progress and proactively chase updates to meet SLAs Escalate issues to technical teams or Service Manager when required. Customer & Stakeholder Communication Provide clear, timely updates to end users throughout the service lifecycle Build positive working relationships with users and internal ...

resolving complex issues Excellent written and verbal communication skills Ability to manage multiple priorities while meeting SLAs and KPIs Experience with ITSM tools (e.g., ticket management systems) Fluent in English ...

them into clear delivery actions * Track risks, dependencies, timelines and delivery progress * Create and maintain accurate reporting documentation * Support ongoing audit activity through documentation management and evidence gathering * Maintain logs relating to defects, risks, actions and dependencies * Coordinate with testing teams to support User Acceptance Testing (UAT) activities * Help … clear and timely updates to internal stakeholders and external partners * Liaise with suppliers and delivery teams to ensure requirements and deadlines are met * Support ticket management processes and service-related communications Requirements: * Excellent communication skills with the ability to engage confidently across teams * Strong analytical and reporting capability ...

breakfast and a pool table Duties and Responsibilities of our IT Support Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating … others. Ticket triage - assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader ...

table. Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating … others. Ticket triage - assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader ...

service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport with end users and internal colleagues. Good communication skills … must, as well as proactively keeping clients updated with the status of their ticket! You will be encouraging end users to follow process with logging tickets, and seeing it through to either resolution, or reassigning/escalating to 2 line support. As First Line Analyst, some of your duties ...