7 of 7 Ticket Management Jobs in the South East

shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift … escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice ...

improved access controls. Escalate incidents to Level 2 OT SOC or OT Cybersecurity Engineers as per service documentation (i.e. Playbooks or Alert/Incident Management processes). Adhere to all internal service-related processes such as Alert & Incident Management processes. Assist with the creation of processes … traffic, and forensics to create detailed reports on findings and lessons learned. To be utilised in daily/weekly SOC reports for OT Environments. Management and ownership or service-related documentation such as knowledge bases and playbooks. Provide training to additional or new members of the Business Unit ...

internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point … satisfaction. Using HaloITSM , you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM , ensuring accurate updates and resolution within defined SLAs. ...

Workshop Services Learning all aspects of IT Answering inbound calls within an agreed answer time Log all customer issues, queries, and requests into the ticket management system Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix To action … configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become ...

Workshop Services Learning all aspects of IT. Answering inbound calls within an agreed answer time Log all customer issues, queries, and requests into the ticket management system Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix To action ...

workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client … needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client ...

role that will have you involved in every aspect of the organisation. The ideal candidate will have a strong background in IT and Application management, insurance industry experience, excellent communication and collaboration skills, and an overall enthusiasm for managing technology and support solutions for the business. Essential Job Functions … Responsibilities: IT Service Delivery Management: Manage the work of our 3rd party Managed Service Provider for IT. This includes IT equipment and provisioning, Azure changes and updates, helpdesk & ticket management. Application Platform Build Management: Your first project will be helping the business build a new primary policy ...