9 of 9 Ticket Management Jobs in the South East

engineering teams. The successful candidate will manage service and incident tickets, analyse data, and validate reports related to vehicle campaigns. This role involves utilising ticket management systems to track and resolve service requests, monitoring incident tickets through to resolution, and employing analytical tools, including SQL queries, to identify … such as Power Query, Power Pivot, and Power Automation—are essential for manipulating cloud-based data. The role requires effective collaboration with project quality, management, and engineering teams to ensure transparency and timely resolution of concerns. Providing technical support to an offshore call centre team is also ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand … service requests raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

role offers the perfect blend of growth, learning and impact within an industry-leading brand. What You’ll Do System Administration – Oversee the data management systems to ensure data accuracy, compliance and operational efficiency. Monitor system usage – Identify and resolve discrepancies, ensuring seamless system performance. Ensure data integrity – Implement … work towards automating key processes for efficiency. User support & training – Provide training and guidance to teams on system functionality and best practices. Support ticket management – Track, prioritize, and resolve system-related support requests in a timely manner. Assist Power BI analyst – Investigate data discrepancies, validate report changes ...

cross-functionally with design, quality, and engineering teams while developing your analytical and technical skillset. Key Responsibilities Manage and respond to service requests using ticket management systems Monitor and track incident tickets through to resolution Analyse data to identify trends, anomalies, and root causes (including … responses and clear communication of issues Provide technical support to offshore call centre teams Skills & Experience Required Degree-qualified (or equivalent experience) Experience using ticket management tools (e.g. ServiceNow preferred) Strong Excel skills, including advanced functions and data tools Familiarity with Power Platform tools (Power BI, Power Query ...

till 30-Jun-26 Working Days : Monday to Friday onsite Shifts : 8:30 AM to 5:00 PM Key Responsibilities: Queue ticket management of tickets assigned to their Hub Hub Stock management including asset management of kit in/out (Scan items in/… locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/ ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...

Support & LTS Operations Advanced IT troubleshooting (laptops, peripherals, performance issues) Frontline and escalated support via walk-ups, Service Desk, and meeting rooms ServiceNow (SNOW) ticket management and incident ownership Solutions Bar/in-office support when required Asset & Inventory Management End-to-end asset lifecycle support (issuing ...

first-line technical support and guidance Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions Hardware and Software Setup ...

site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with … Duties and Responsibilities of our client's 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. ...