4 of 4 Ticket Management Jobs in the South East

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing … system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order ...

potential. Key Responsibilities Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. … Androids) and other desktop peripherals. Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training ...

many exciting and diverse career opportunities in a company which values people development very highly. Accountant Position: Accountant Base Location: Reading We require a Management Accountant to deal with all accountancy functions including Management Accounts, Payroll and liaison with the Company’s external accountants. Key responsibilities include: Develop … needs under SLAs. Ensure availability of hardware infrastructure. Qualifications: MCSE/CISCO certification preferred. 4–7 years experience in similar tasks. Experience with trouble ticket management tools preferred. Test Lead Job Code TL01 Key responsibilities: Develop Test Plans based on business use cases. Certify products as production‐ready. ...