11 of 11 Ticket Management Jobs in the South East

planning and implementation of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + customer service Must be an exemplar of the ticket management processes Working with the team to ensure that customer … all required processes Support the team by creating CRQs, adhering to customer best practice Implement and execute CRQs, as required and per process Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including More ❯

planning and implementation of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + customer service Must be an exemplar of the ticket management processes Working with the team to ensure that customer … all required processes Support the team by creating CRQs, adhering to customer best practice Implement and execute CRQs, as required and per process Asset Management Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including More ❯

optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies. If you're experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365 … balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp Key Activity: * Desktop support * Troubleshooting * Problem solving * Diagnostics * Hardware & software management * Networking * Installation, maintenance & configuration * System monitoring * IT inventory management * Knowledgebase maintenance * Trouble ticket management Overview: The technical support specialist will have … WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN) * MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory) * Cyber security (intrusion prevention & detection, threat management, PCI compliance) * Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype) * SharePoint administration * TCP/IP networking, switches, routers, firewalls & protocols * Experience with More ❯

manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when … required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding process, from initial engagement through to full use of the platform. Key Skills: 1-2 years of experience supporting users in a customer-facing role, ideally in a More ❯

Forti net devices would be advantageous . Have good experience working within an?ITIL-based?Managed?Service environment and its core processes such as ticket management and time recording. Be able to produce and maintain detailed technical documentation? Have stakeholder and project management skills, with the ability More ❯

grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability, performance, and … notifications to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

Firewalls. Experience with Cisco Meraki or Fortinet deviceswould beadvantageous. Havegood experienceworking within an?ITIL-based?Managed?Service environment and its core processes such as ticket management and time recording. Be able to produce andmaintaindetailed technical documentation? Have stakeholderand projectmanagement skills, with the ability to communicate technical solutions todifferent More ❯

Firewalls. Experience with Cisco Meraki or Fortinet deviceswould beadvantageous. Havegood experienceworking within an?ITIL-based?Managed?Service environment and its core processes such as ticket management and time recording. Be able to produce andmaintaindetailed technical documentation? Have stakeholderand projectmanagement skills, with the ability to communicate technical solutions todifferent More ❯

improve motivation and commitment levels Manage service delivery for Nuffield end users and provide day to day operational guidance, overseeing and driving SLAs for ticket management Recommend solutions to problems and cost-effective strategies for sites Help co-ordinate small moves & projects Provide local advice and guidance on … and technology within Nuffield Health Manage a budget for Technology hardware across the estate, reviewing requests and provide cost effective solutions Proactively provide service management updates to senior leaders within your region and work closely with other Technology teams in the business. Helping you feel good. We want you More ❯

first-line technical support and guidance. Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions. Hardware and Software Setup More ❯

to join our UK office in Uxbridge. This is an exciting opportunity for a skilled individual with strong technical knowledge in CCTV systems, Video Management Software (VMS), networking, and IT infrastructure to play a key role in supporting and designing advanced security solutions. About the Role: As a Technical … customers. This office-based role will include: Providing advanced technical support to customers and partners Designing and deploying complex security solutions Supporting and maintaining ticket management systems Conducting software testing and validation Creating and maintaining technical documentation Delivering customer training sessions Collaborating with internal teams to improve product … performance Requirements: Minimum 5 years' experience with CCTV or complex security systems Excellent knowledge of video management software, networking, and IT infrastructure Proven experience designing and supporting security solutions Strong communication skills - written and verbal Analytical mindset and attention to detail What We Offer: Competitive salary up to More ❯