Harrogate, North Yorkshire, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
CustomerService Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as CustomerService Advisor. You will be responsible for providing exceptional customerservice by supporting the business's award-winning range products and services. You will provide first line customerservice support, serving as the … working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided. Role Responsibilities First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for … ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customerservice Manage requests for changes Experience Excellent customerservice skills Strong desire for a career within IT Proficient at a basic level using IT hardware e.g., computers & printers Good admin skills, ensuring key notes are taken and More ❯
Harrogate, North Yorkshire, United Kingdom Hybrid / WFH Options
Context Recruitment
Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment. You'll play … a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training Assist in integrating new customers and … identifying problem tickets What We're Looking For: Strong communication and customerservice skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be eligible to work in the More ❯
Harrogate, Yorkshire, United Kingdom Hybrid / WFH Options
Laboratory Corporation
Understand technical requirements for Salesforce Automation, Microsoft Exchange, SQL Server, Active Directory, and IIS. Communicate effectively to promote system benefits and training. About you: Successful candidates will have: Excellent customerservice, attention to detail, and tact. Strong MS Office skills, especially Excel, Word, Outlook, PowerPoint. Ability to plan, multi-task, and prioritize. Teamwork, communication, and organizational skills. Ability More ❯