2 of 2 Remote Customer Service Jobs in Harrogate

will handle complex queries, resolve faults, and implement network changes, playing a critical role in maintaining our customers IT environments. When not working on customer facing issues, there are lots of opportunities to get involved with internal projects. Working within this team means you will have access to a … and grow within the organisation. This will require excellent communication skills, as well as a patient and supportive approach to training and development. Continual service improvement (CSI) plays a big part in this role. You aren't expected to fix a fault and move on to the next one … with programming languages such as Python, there are lots of exciting DevOps opportunities within the team, that are critical to Redcentric achieving their continual service improvement goals. Key Responsibilities Communicate with customers on a highly technical level to provide immediate resolution where possible; ensuring tickets are managed and progressed More ❯

put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core … in place to achieve programmes and financial commitments, whilst meeting the changing operational need. You will also confer with local DIO representatives, the Local Customer Service Representative and the relevant Site Manager to agree scope, priorities and delivery programmes of Billable Works on a regular basis, work with … stakeholder expectation through excellent communication and sound commercial decisions to ensure value for money, support end users and management in providing optimal solutions to customer requirements to resolve end user issues, where possible, with a focus on supporting the MoD's carbon reduction target and assist in the resolution More ❯