3 of 3 Process Improvement Jobs in Harrogate

least 4 days per week. Travel maybe required to the Peterborough and London offices when needed. Responsibilities Lead and mentor the client service team. Drive a culture of continuous improvement and efficient ways of working so that the team can support the Investment Management team and external IFA's as the Client base grows and they work collaboratively together. … able to carry out the day-to-day tasks in Client Services to ensure the team are adhering to the regulatory requirements including our CASS obligations. Be responsible for process change and process improvement, working with the Client Service Manager to review processes between the teams so that they are fit for purpose and deliver the most More ❯

the overall project of work through driving a clear vision and goals. • Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. • Successful commercial delivery of projects, within budget and agreed timescales. • Effective management of issues and risks ensuring … wherever possible. • Positive, proactive attitude and approachable nature. Desirable • Knowledge and experience of working in a DevOps/SRE environment. • Evidence of taking a pro-active approach in evolving process improvements. • Experience of account and service management. • Awareness of business process modelling More ❯

who's eager to develop within a professional and fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process More ❯