1 of 1 Remote Monitoring and Management Jobs in Harrogate

Employer description: Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues. As an apprentice you’ll gain real-world experience while developing your skills through a funded … apprenticeship programme. If you're enthusiastic, eager to learn, and looking to build a career in IT – this is your chance! Responsibilities: Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM Configure VLANs and support network device setup and maintenance Install and update operating systems, office suites and software packages Apply regular system updates, security patches … and driver installations through remote management tools Respond to support tickets and technical queries across multiple channels – phone, email, messaging and video Provide timely first-line support for internal users and external clients Troubleshoot hardware, software and network issues using tools such as an RMM, Task Manager and Wireshark Work with documentation platforms (IT Glue, Halo PSA) to log support More ❯