Technical Support Lead
- Hiring Organisation
- Redcentric
- Location
- Harrogate, North Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
training Develop and train your peers, while maintaining internal training documentation Manage escalations and drive a permanent fix culture Adhering to contractual SLAs Preferred skills/knowledge Whilst we dont expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge … leadership skills Strong communicator and listener to translate technical jargon to stakeholders Excellent organizational and workload analysis skills Professional written and verbal communication skills Excellent customer service skills Ability to work under pressure Creative problem solving Integrity Technical certifications (desirable but not essential) Cisco CCNA ...