2nd line Technical Support
- Hiring Organisation
- Elevation Recruitment Group
- Location
- Harrogate, North Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,500 - £30,000 per annum
across multiple technologies Monitor systems and proactively manage faults through to resolution Liaise with third-party suppliers and internal teams Ensure clear and timely communication with customers Log, track, and update incidents via phone and email (especially out of hours) Adhere to contractual SLAs and operational processes Confirm customer satisfaction … Polycom, WebEx, Teams Monitoring & Data Centre Technologies What We’re Looking For A strong interest in IT and networking technologies Excellent problem-solving and communication skills A proactive attitude and willingness to learn Ability to work effectively in a shift-based team environment Understanding of ITIL principles (essential awareness ...