Stakeholder Management Jobs in Hartlepool

1 of 1 Stakeholder Management Jobs in Hartlepool

Senior Operations Manager – Entitlement Services

Hartlepool, England, United Kingdom
NEC Software Solutions
ensuring exceptional service delivery, driving operational excellence, maintaining compliance, and fostering a culture where employees feel valued, supported, and inspired to deliver their best work. Key Responsibilities Leadership & People Management Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery. Build a high-performing, motivated workforce by creating a positive, supportive, and … of service level agreements (SLAs). Monitor and drive operational efficiency, process improvement, and standardisation across service lines. Anticipate operational challenges and develop proactive solutions to mitigate risks. Client & Stakeholder Management Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners. Ensure client requirements are understood, interpreted, and consistently … operational leadership role, ideally within government services, public sector contracts, or similar regulated environments. Strong track record of managing managers and large, diverse teams. Demonstrable experience in client relationship management, particularly with government or public sector partners. In-depth understanding of quality management, compliance frameworks, and operational performance metrics. Excellent communication, negotiation, and influencing skills. Strong problem-solving More ❯
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